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Updated: Jul 12, 2026
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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
1. In Knowledge Advanced Search what is the use of the Concept feature?
A) Adding a new concept enabled Knowledge Advanced Search to return results that match a particular word and its synonyms.
B) Adding a new concept enabled Knowledge Advanced Search to return results that match only a particular word.
C) Adding a new concept enabled Knowledge Advanced Search to return results that do not match a particular word.
D) Adding a new conceptenabled Knowledge Advanced Search to return results that match a particular word, its synonyms, and its related concepts.
2. Which two statements are true about Connect Web Services? (Choose two.)
A) If there is a requirement toextend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.
B) Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.
C) Connect Web Services should only be used for read-only data.
D) Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.
3. Which two report columns aredisplayed in Oracle Knowledge Advanced? (Choose two.)
A) Author
B) Answer ID
C) Description
D) Rating
E) Summary
4. What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?
A) the wordlist files
B) both the Answers Keywords and Stopwords
C) the thesaurus.txt file
D) the alias.txt file
5. Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?
A) Rename the Platinum SLA, change the total incident value to 100, and save it.
B) Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
C) Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
D) In the Platinum SLA modify the total incident count to 100 and save it.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B,D | Question # 3 Answer: B,E | Question # 4 Answer: C | Question # 5 Answer: D |
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