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Updated: Aug 12, 2026
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Nortel 920-471 Exam Overview:
| Certification Vendor: | Nortel |
| Exam Name: | Nortel Converged Office CS 1000 Release 5.x Configuration and Networking |
| Exam Number: | 920-471 |
| Related Certifications: | Nortel Converged Office CS 1000 Administration Nortel Converged Office CS 1000 Installation |
| Available Languages: | English |
| Exam Format: | Multiple choice, Scenario-based questions |
| Sample Questions: | Nortel 920-471 Sample Questions |
| Exam Way: | Computer-based exam delivered via authorized testing centers (legacy Nortel certification program). |
| Pre Condition: | Basic knowledge of IP telephony, PBX systems, and Nortel CS 1000 fundamentals is recommended. |
Nortel 920-471 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Troubleshooting | - System diagnostics
|
| Configuration and Provisioning | - Subscriber management
|
| CS 1000 Architecture and Components | - Core system architecture
|
| Networking and Connectivity | - Gateway connectivity
|
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