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Updated: Jul 24, 2026
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SAP C-C4C14-1811 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Service Cloud 1811 |
| Exam Number: | C_C4C14_1811 |
| Certificate Validity Period: | Typically 12 months (SAP Cloud certifications are usually renewable annually, but this exam is retired) |
| Available Languages: | English |
| Exam Format: | Multiple choice, Scenario-based questions |
| Related Certifications: | SAP Certified Application Associate - SAP Sales Cloud 1811 SAP Cloud for Customer certifications |
| Exam Duration: | 180 minutes |
| Recommended Training: | SAP Service Cloud Version 2 Learning Journey SAP Service Cloud Training Overview |
| Exam Registration: | SAP Certification Portal |
| Sample Questions: | SAP C-C4C14-1811 Sample Questions |
| Exam Way: | Online proctored exam via SAP Certification platform or SAP Learning Hub |
| Pre Condition: | No formal prerequisites; SAP recommends basic knowledge of SAP Cloud for Customer and service processes. This exam is now retired (C_C4C14_1811 replaced by newer SAP Service Cloud certifications). |
| Official Syllabus URL: | https://learning.sap.com/certifications |
SAP C-C4C14-1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Analytics | - Service Reporting
|
| Topic 2: SAP Service Cloud Fundamentals | - Service Cloud Overview
|
| Topic 3: Service Processes | - Ticket and Case Management
|
| Topic 4: Master Data and Configuration | - Core Master Data
|
| Topic 5: Integration and Communication | - Communication Channels
|
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. Which of the following functions can you perform using the language adaptation tool?
A) Translate work center and view labels
B) Translate extension field labels
C) translate action buttons
D) Translate notes entered by a user
2. How do you enable use of the Resource Scheduler in SAP Cloud for Service?
A) Maintain a setting in the item processing types
B) Define time types in fine-tuning
C) Schedule mass release of assignments
D) Activate business configuration in scoping
3. What activities do you perform in the administrator work center to enable a new social media channel? There are 3 correct answers to this question.
A) Set up service level determination for the social media channel
B) Set up access to social media account
C) Set up ticket routing for the social media channel
D) Select the channel type
E) Create and schedule social media import run
4. How do you restrict the completion of the main ticket when the related sub ticket are still open?
A) By enabling scoping questions
B) By Activating fine tuning activities
C) By creating a user defined ticket status
D) By creating workflowrule
5. In order to update the status of multiple subtickets, what action does the agent perform?
A) Mass subticket creation
B) Mass subticket completion
C) Mass subticket status update
D) Mass subticket cancellation
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B,D,E | Question # 4 Answer: A | Question # 5 Answer: C |
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