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SAP C-C4HFSM-91 Exam Overview:
| Certification Vendor: | SAP |
| Exam Name: | SAP Certified Application Associate - SAP Field Service Management 19Q1 |
| Exam Number: | C_C4HFSM_91 |
| Related Certifications: | SAP Certified Application Associate - SAP Field Service Management |
| Real Exam Qty: | 80-88 |
| Passing Score: | 68% |
| Certificate Validity Period: | Retired, no longer active |
| Exam Price: | $500 USD / €450 EUR |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Exam Format: | Multiple choice, Multiple response |
| Recommended Training: | SAP Learning Hub SAP Training Shop |
| Exam Registration: | SAP Certification Hub Pearson VUE |
| Sample Questions: | SAP C-C4HFSM-91 Sample Questions |
| Exam Way: | Online proctored via SAP Certification Hub or onsite at Pearson VUE test centers |
| Pre Condition: | Basic knowledge of SAP Field Service Management concepts; no mandatory prerequisite exam |
| Official Syllabus URL: | https://training.sap.com/shop/certification/c_c4hfsm_91-sap-certified-application-associate-sap-field-service-management-19q1 |
SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting & Analytics | 14% | - Standard reports and dashboards - Report templates and configuration - Data export and analysis |
| Service Execution & Completion | 16% | - Effort, material, and expense recording - Forms, reports, and documentation - Service call lifecycle |
| SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Core business processes - Solution overview and architecture |
| Mobile Application | 16% | - Offline functionality and data synchronization - Field service mobile app features - Check-in, checkout, and time recording |
| Integration & Extensibility | 14% | - Smart forms and customizations - Security and permissions - Integration with SAP Service Cloud / C/4HANA |
| Master Data Management | 12% | - Organizational structure configuration - Partners, skills, and service contracts - Equipment, item, and service call setup |
| Workforce Management & Dispatching | 16% | - Crowd service and technician management - Activity assignment and optimization - Resource planning and scheduling |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. How can you set up authorizations in the Administration module in SAP Field Service Management?
Choose Two correct answers.
A) Assign permissions to used groups
B) Assign user groups to permissions.
C) Assign user groups to users.
D) Assign users to permission.
2. Is it possible to trigger a sync-process each time you open the mobile app? Determine whether this statement is True or False.
A) False
B) True
3. You are an administrator responsible for maintaining setting at Account and Company level. Which of the following settings do you maintain at Company level? Choose Two correct answers.
A) User Groups
B) Password policy
C) Screen Configurations
D) Business Rules
4. You are a field service technician using an iOS device and you have just completed a repair. How can you check the travel time to the next repair location address? Choose the correct answer.
A) Click on the navigation icon within the equipment
B) Click on the navigation icon within the home page.
C) Click on the navigation icon within the service call
D) Click on the navigation icon within the activity
5. Which duties a dispatcher has at least - using Field Service Workforce Management? Choose the correct answer.
A) Assign Service Call to a technician. 2. Release Assignment. 3.Set Service Call 'technically complete'
B) Open Serive Call. 2.Create assignment reservation 3. Set Service Call 'Financially complete'
C) Assign Service Call to a technician. 2. Release Assignment. 3. Call technician
D) Assign Service Call to a technician. 2.Release Assignment. 3. Set Service Call 'Financially complete'
E) Assign Service Call to a technician. 2. Enter Customers Address into Master data. 3. Release Assignment
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: B | Question # 3 Answer: C,D | Question # 4 Answer: D | Question # 5 Answer: A |
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