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WGU Operations-Management Exam Overview:
| Certification Vendor: | Western Governors University (WGU) |
|---|---|
| Exam Name: | Operations Management |
| Exam Number: | C215 / VDC2 |
| Exam Format: | Select All That Apply, Multiple Choice |
| Related Certifications: | Master of Business Administration (MBA) |
| Available Languages: | English |
| Sample Questions: | WGU Operations-Management Sample Questions |
| Exam Way: | Online proctored Objective Assessment (OA) through WGU's testing system |
| Pre Condition: | Enrollment in WGU MBA program; some sources recommend completion of earlier MBA courses first. |
| Official Syllabus URL: | https://www.wgu.edu/online-business-degrees/mba-masters-business-administration.html |
WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 2: Quality Management | - Total Quality Management (TQM) - Malcolm Baldrige National Quality Award criteria - Cost of quality (prevention, appraisal, internal/external failure) - Quality management philosophies (Deming, Juran, Crosby) |
| Competency 1: Operations Management Fundamentals | - Product and service design - Operations strategy and competitive priorities - History and evolution of operations management |
| Competency 4: Supply Chain Management | - Logistics and distribution - Supply chain design and strategy - Sourcing and procurement - Inventory management |
| Competency 6: Production Planning and Scheduling | - Theory of Constraints (TOC) - Master Production Schedule (MPS) - Just-in-Time (JIT) and Kanban systems - Aggregate planning - Material Requirements Planning (MRP) |
| Competency 3: Process Improvement and Problem Solving | - Lean operations and waste elimination - Six Sigma methodology - Cause-and-effect diagrams (fishbone diagrams) - Plan-Do-Study-Act (PDSA) cycle - Statistical Process Control (SPC) |
| Competency 7: Forecasting | - Forecast accuracy measures - Qualitative forecasting methods - Quantitative forecasting methods (moving averages, exponential smoothing) |
| Competency 5: Capacity Planning and Facility Layout | - Location analysis and decisions - Facility layout types (process, product, cellular, fixed-position) - Capacity planning strategies |
WGU Operations Management (C215, VDC2) Sample Questions:
Which continuous improvement method does Cpk measure?
- A. What a process is capable of and how long it will take to conclude
- B. The most common measurement process
- C. How close one is to a target and how consistent one is with the average performance
- D. Parts per million on the capability index
Correct Answer: C 🗳️
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What is a major factor in the decision to locate a business near its primary market territory?
- A. Proximity to customers
- B. Proximity to parks
- C. Proximity to labor
- D. Proximity to a community center
Correct Answer: A 🗳️
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How does a just-in-time (JIT) system influence all functional areas within a company?
Choose 2 answers
- A. Companies develop new ways to generate revenue.
- B. Companies can participate when it is convenient.
- C. Companies' workers demonstrate intrinsic values.
- D. Companies are able to reduce waste.
- E. Companies enhance workers' ability to perform.
Correct Answer: A,D 🗳️
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Which type of aggregate plan is preferable when a company produces custom or special purpose equipment, one-of-a-kind items, or highly perishable products?
- A. A hybrid aggregate plan
- B. A level aggregate plan
- C. A modified sales and operations plan
- D. A chase aggregate plan
Correct Answer: D 🗳️
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Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times?
- A. Screen patients and schedule follow-up appointments for those who have the most serious injuries
- B. See each patient in the order in which they arrived
- C. Screen patients and send the last 25 to another facility
- D. Screen patients and fast-track those with minor ailments
Correct Answer: D 🗳️
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