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Updated: Aug 17, 2026
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Salesforce Salesforce-Contact-Center Exam Syllabus Topics:
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Reference: https://trailheadacademy.salesforce.com/certificate/exam-contact-center-ap---AP-226
Salesforce Salesforce-Contact-Center Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Contact Center Accredited Professional (Salesforce-Contact-Center) |
| Exam Number: | AP-226 |
| Exam Price: | USD 150 / JPY 20,000 (excluding tax) |
| Related Certifications: | Service Cloud Omni-Channel Routing Service Cloud Voice Digital Engagement |
| Available Languages: | English |
| Real Exam Qty: | 60 (plus up to 5 unscored questions) |
| Exam Duration: | 75 minutes |
| Certificate Validity Period: | Not formally specified (no expiration stated for this exam) |
| Exam Format: | Multiple-choice, Multiple-select |
| Passing Score: | 66% |
| Recommended Training: | Service Cloud Voice and Contact Center learning resources Contact Center training modules (Service Cloud, Omni-Channel, Digital Engagement) |
| Exam Registration: | Salesforce Certification Exam Guide Salesforce Certification Registration (Trailhead Academy) |
| Sample Questions: | Salesforce Salesforce-Contact-Center Sample Questions |
| Exam Way: | Online proctored or onsite testing center |
| Pre Condition: | None officially required; typically intended for Salesforce partners with 2–3 years of consulting/implementation experience in customer service or contact center solutions |
| Official Syllabus URL: | https://trailheadacademy.salesforce.com/certificate/exam-contact-center-ap---AP-226 |
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