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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

A) Call ID
B) Call Ref ID
C) UCID
D) Context ID
E) Session ID

2. Which statement correctly describes the Avaya Oceana Monitor?

A) It provides a single location to view the status of Cluster1 components.
B) It provides a single location to view the status of the UCM Oceana component.
C) It provides a single location to view the status of the UAC Oceana component.
D) It provides a single location to view the status of each supported Oceana component.

3. A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?

A) Reboot the AES server and re deploy CSC service.
B) Match the correct CSC user password In AES and CSC service.
C) Change the CSC user password in AES server and reboot AES.
D) Redeploy CSC Service and reboot Oceana Cluster 1.

4. While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

A) Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.
B) Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,
C) Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.
D) Check the Port Distribution and confirm if the Experience Portal channels are In-service.

5. Which component receives AES messages with call details; for example, Dialed Number, CUD, UUI, and UCID, during the Avaya Oceana voice call?

A) CSC
B) UCM
C) Context Store
D) Work Assignment

Solutions: