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Avaya 33160X Exam Syllabus Topics:

Avaya Workforce Engagement Support Certified Sample Questions:

1. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) Phone
B) Quality
C) Dialer
D) CMS

2. Which account is used by the Avaya Workforce Engagement system to run the reporting service?

A) DMSA
B) SA
C) Local System
D) MSA

3. Which three statements about the Framework platform are true? (Choose three)

A) It is a predefined set of Server Roles that are deployed together on the same machine.
B) Requires a locally installed instance of Microsoft SQL.
C) The platform is HW independent.
D) It can be installed with another platform on the same hardware.
E) The platform is Windows OS independent

4. In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?

A) Capture Status
B) Recorder Status Summary
C) Integration Service Status
D) Configuration Checker

5. The Screen Capture module is installed on an employee desktop.
To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?

A) Capture service
B) Screen capture
C) EIM
D) Desktop resource

Solutions: