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CIPS Operations Management Sample Questions:

1. According to Juran, there are several options to improve quality- these include which of the following? Select THREE

A) repair
B) renovate
C) refine
D) reallocate
E) remove

2. Khaled has recently been hired as an Operations Manager at a company providing consultancy services. This is his first role in the service industry, previously he has worked at companies providing goods. He understands that services are intangible and therefore there is a difference in how Operations may be managed. Which of the following sentences about services are true? Select THREE

A) it is not possible to return a service
B) there is no variability in services
C) there is a transfer of ownership when purchasing a service
D) services cannot be stored, unlike goods
E) production and consumption occur simultaneously

3. The DMAIC Methodology includes five phases, what are these?

A) design, measure, apply, improve, consult
B) define, manufacture, apply, increase, conclude
C) define, measure, analyse, improve, control
D) design, manufacture, analyse, implement, control

4. Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process. In Kansei Engineering which of the following is considered?

A) ethical considerations
B) customer emotions
C) costs of raw materials
D) environmental impact

5. There are four dimensions of operating processes; volume, variety, variation and visibility. What is meant by variation?

A) the number of different products made
B) the amount of different uses for the item being produced
C) the number of different customers / markets for the product
D) the fluctuation in demand for an item

Solutions: