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Last Updated: Sep 20, 2026
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Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| OmniScript | 27% | - Identify business process step requirements and map them to OmniScript Components required to implement them - Explain the basic structure of an OmniScript - Validate developed OmniScript processes to ensure client expectation alignment |
| Best Fit Solutioning | 27% | - Map process requirements to OmniStudio capabilities and explain the interaction between them - Create fit/gap analyses between requirements and OmniStudio capabilities - Gather, analyze, and simplify business requirements in order to design solutions using OmniStudio tools following best practices |
| FlexCards | 23% | - Collect and group the customer 360 Information required to show to an end user (Console, FlexCards) - Explain the capabilities, use cases, and purpose of using FlexCards - Design FlexCards to ensure they meet customer requirements/needs |
| Data Tools | 23% | - Describe the benefits of using Decision Matrices and Expression Sets and provide real examples - Explain the purpose and benefits of Integration Procedures and Omnistudio Data Mappers - Design Integration Procedures and related Omnistudio Data Mappers |
Salesforce Certified Omnistudio Consultant Sample Questions:
A consultant is working with a client who wants to create guided interactions using data from their Salesforce org and external sources. Which Omnistudio tool should the consultant recommend for creating these guided interactions?
- A. Omniseripts
- B. Data Mappers
- C. Integration Procedures
- D. Flexcards
Correct Answer: A 🗳️
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In which two scenarios should a DataRaptor be used? Choose 2 answers
- A. To send an SMS alert to the user when a process completes
- B. To retrieve today's financial news
- C. To retrieve an account and Its related contacts
- D. To merge the city and state fields into a single field
Correct Answer: C,D 🗳️
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A company has a requirement to create a 360° view of their customers using FlexCards. At this company, customer data is stored in Salesforce but also in external legacy systems. A consultant reviews the use cases needed and recommends a FlexCard canvas that contains 5 child FlexCards inside the state of the parent FlexCard. How many different data sources can be configured using FlexCards in this scenario?
- A. 6
- B. 5
- C. 1
- D. 2
Correct Answer: C 🗳️
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A company needs to generate invoices when contracts reach an approved status. Users should initiate the invoice generation process from the contract page, but the option should not appear until the contract reaches the approved status. After the invoice is generated, it should be sent to the customer for signature. What three tools should be used in the solution the consultant recommends to meet these requirements? Choose 3 answers
- A. OmniStudio Action
- B. DataRaptor
- C. Interaction Launcher
- D. OmniScript
- E. FlexCards
Correct Answer: A,B,D 🗳️
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A public sector agency wants to digitize a paper-based permit application. The process requires a citizen to step through several screens of questions, upload a PDF document, and sign the application digitally. Which OmniStudio tool serves this specific use case?
- A. Calculation Matrices
- B. OmniScript
- C. FlexCards
- D. Integration Procedures
Correct Answer: B 🗳️
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