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Updated: Sep 01, 2026
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| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle Utilities Customer Cloud Service 2020 Implementation Essentials |
| Exam Number: | 1Z0-996-20 |
| Certificate Validity Period: | Subject to Oracle Cloud Recertification Policy |
| Exam Price: | $245 USD |
| Real Exam Qty: | 60 |
| Available Languages: | English |
| Exam Format: | Multiple Answer, Multiple Choice |
| Exam Duration: | 85 minutes |
| Passing Score: | 68% |
| Recommended Training: | Oracle Utilities Customer Cloud Service Implementation Training |
| Exam Registration: | Oracle Education Portal Pearson VUE |
| Sample Questions: | Oracle 1Z0-996-20 Sample Questions |
| Exam Way: | Online proctored or at authorized Pearson VUE test centers |
| Pre Condition: | No formal prerequisites; hands-on experience recommended |
| Official Syllabus URL: | https://education.oracle.com/oracle-utilities-customer-cloud-service-2020-implementation-essentials/pexam_1Z0-996-20 |
Following are the quick details related to the Oracle 1z0-996 Certification Exam
The Oracle 1z0-996 certification exam is based on the learning, key topics, and activities encountered during oracle pieces of training and implementations. The following are the major topics and sub-skills that a candidate should study for the examination. These topics will give the candidates a clear view of which topics and skills one should focus on for the certification.
The 1z0-996-20 practice exams are designed to render the actual examination experience familiar to students. According to statistics, most students fail the fear of the unexpected not because of their training, but because of exam anxiety. Notes and practice exercises for the 1z0-996 exam dumps should be prepared. Certification assessment matters are focused on real-world situations which deal with real-time challenges, so it is really important for the applicant to have realistic expertise and understanding of operating in the area of customer cloud technology with Oracle utility applications alongside all the educational materials and tutorials.
The examination questions are focused on Oracle's official teaching materials on various official platforms. The material in the following teaching sections is also the basis of the review. Until presenting for the qualification test, applicants can then attend the following training courses. For the correct comprehension of material and subjects, candidates should attend the following training courses. When the preparation is satisfactory, the applicant may receive the qualification examination test voucher.
| Section | Objectives |
|---|---|
| Topic 1: Usage Subscriptions | - Concept of usage subscriptions - Relationships between measuring components, service points and usage subscriptions - Design and configure usage subscription admin data |
| Topic 2: Usage | - Usage calculation process - Relationships between usage transactions and usage subscriptions - Get Scalar Details usage rule |
| Topic 3: Customer Information | - Maintain and Manage Customer Information |
| Topic 4: Billing | - Maintain Bill Segments - Complete Bills |
| Topic 5: Credit & Collections | - Configure and Manage Credit & Collections and Overdue Processes - Manage Payment Arrangements and Pay Plans |
| Topic 6: Payments | - Manage Payments - Manage Overpayment and Payment Distribution |
| Topic 7: Operational Device Management | - Specifications and relationship to assets - Role of assets and components |
| Topic 8: Financial Transactions | - Manage Financial Transactions |
| Topic 9: VEE | - Eligibility criteria and retrieval algorithms - Critical validations vs validation rules - Categories of IMD exceptions - Configure VEE groups and assignment - VEE process and data preparation |
| Topic 10: Measurements | - Process of loading measurements to calculating usage - IMD exception statuses and Automatic Retry functionality - Differences between initial, final measurements and usage - Derived values and association with final measurements - Three types of IMDs and differences - Configure derive value algorithm |
| Topic 11: Devices & Measuring Components | - Types of measuring components - Configure device type - Relationship between devices and measuring components - Configure device config type and associate measuring component - Concept of measuring component and related structures - Configure measuring component type |
| Topic 12: Adjustments | - Configure and Manage Adjustments |
| Topic 13: Rates | - Apply Proration - Apply Bill Factors - Manage and Apply Rates |
| Topic 14: Service Points & Install Events | - Concept of install event and relationship between devices and service points |
| Topic 15: Fieldwork and Service Order Management | - Service Order (Orchestrator) Activity concept - Service Order Children Activities concept |
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