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Avaya 33160X Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Workforce Engagement Support Certified Exam 33160X |
| Exam Number: | 33160X |
| Available Languages: | English |
| Sample Questions: | Avaya 33160X Sample Questions |
| Official Syllabus URL: | https://www.avaya.com |
Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Recording and Quality Management | - Call recording configuration and management
|
| Administration and Support | - System administration tasks
|
| Workforce Optimization and Analytics | - Workforce scheduling and forecasting concepts
|
| Avaya Workforce Engagement Overview | - Core concepts of Workforce Engagement (WEM) solutions
|
Avaya Workforce Engagement Support Certified Sample Questions:
Question 1
You are in the process of creating a new supervisor on the Framework server . you have created the user profile, but when you try to assign access rights, the "Edit Access Rights" button is greyed out. What is causing this problem?
A. You have not created a valid profile
B. You have not created the profile as a manager
C. You have not created the user name and password .
D. You have not created the profile as a supervisor
Question 2
A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?
A. Verify the server using the SR validation
B. Configure the recorder server roles
C. Install WFO software and any required hotfixes
D. Set up the server, Including VM settings, NICs and disks
Question 3
Which utility is designed to Verify that the framework server has passed the prerequisite check and is ready to install?
A. Audit Test
B. SR Validator
C. WFO setup.exe
D. Avaya WTF Preinstall Utility
Question 4
To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?
A. Phone
B. Quality
C. Dialer
D. CMS
Question 5
In Archive, what is the function of a campaign?
A. It defines filter rules to determine which recordings to archive.
B. It defines when and how fast archive activity may occur on a recorder.
C. It defines the physical repository for archived content.
D. It defines how to perform a specific archive task against a specific media.
Solutions:
| Question 1 Answer: D | Question 2 Answer: D | Question 3 Answer: D | Question 4 Answer: A | Question 5 Answer: A |
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