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Updated: Aug 27, 2026
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Cisco 642-104 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Unified Communications for System Engineers (UCSE) Exam |
| Exam Number: | 642-104 |
| Passing Score: | Cisco scaled scoring (typically 750–850/1000, varies by exam version) |
| Exam Format: | Multiple answer, Scenario-based questions, Multiple choice |
| Related Certifications: | Cisco Unified Communications Specialist CCNP Collaboration (legacy track) |
| Real Exam Qty: | 45-65 (typical range) |
| Certificate Validity Period: | 3 years (Cisco certification validity policy) |
| Exam Price: | USD 250-300 (varies by region and time) |
| Exam Duration: | 90-120 |
| Available Languages: | English |
| Recommended Training: | Cisco Official Training Catalog Cisco Unified Communications Training (Cisco Learning Network) |
| Exam Registration: | Pearson VUE Cisco Exams Cisco Certification Registration |
| Sample Questions: | Cisco 642-104 Sample Questions |
| Exam Way: | Computer-based exam delivered via Pearson VUE testing centers or online proctoring (where available) |
| Pre Condition: | Recommended: CCNA Voice or equivalent networking and VoIP knowledge |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications.html |
Cisco 642-104 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Troubleshooting and Maintenance | - UC system troubleshooting
|
| Messaging and Collaboration Services | - Voicemail and unified messaging
|
| Cisco Unified Communications Architecture | - UC architecture components and design principles
|
| Cisco Unified Communications Manager (CUCM) | - CUCM configuration and administration
|
| Call Control and Dial Plan | - Dial plan design and implementation
|
| Voice Gateway and PSTN Integration | - Gateway configuration and protocols
|
| Quality of Service (QoS) for Voice | - QoS mechanisms and design
|
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