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Updated: Aug 29, 2026
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Cisco 642-262 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Implementing Cisco Unity Connection |
| Exam Number: | 642-262 |
| Exam Price: | $300 USD (historical, varies by region) |
| Related Certifications: | CCNP Collaboration (legacy Voice) Cisco Unified Communications Manager |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 45-55 |
| Certificate Validity Period: | 3 years (certification validity; exam itself is retired) |
| Available Languages: | English |
| Exam Format: | Drag and Drop, Simulation, Multiple Choice |
| Recommended Training: | Cisco Unity Connection Training (Cisco Learning Network) |
| Exam Registration: | Cisco Certification Exams |
| Sample Questions: | Cisco 642-262 Sample Questions |
| Exam Way: | Proctored exam via Pearson VUE (online or authorized testing center, historically) |
| Pre Condition: | Recommended experience with Cisco Unified Communications Manager and basic VoIP concepts; CCNA-level knowledge is typically expected. |
| Official Syllabus URL: | https://www.cisco.com/c/en/us/training-events/training-certifications/exams.html |
Cisco 642-262 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Cisco Unity Connection Architecture and Fundamentals | - System components and deployment models
|
| Call Routing and Messaging Features | - Voicemail system configuration
|
| Maintenance, Troubleshooting, and System Operations | - System monitoring and troubleshooting
|
| Installation and Initial Configuration | - Deployment and setup procedures
|
| User Management and Directory Integration | - End-user configuration
|
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