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Microsoft 74-338 Exam Overview:

Certification Vendor:Microsoft
Exam Name:Microsoft Lync 2013 Depth Support Engineer Exam
Exam Number:74-338
Available Languages:English
Related Certifications:70-336 Core Solutions of Microsoft Lync Server 2013
Microsoft Lync Server 2013 certification track
70-337 Enterprise Voice and Online Services with Microsoft Lync Server 2013
Passing Score:700 (scaled score)
Certificate Validity Period:Retired (no longer active certification exam)
Real Exam Qty:40-60 (approx.)
Exam Duration:120 minutes
Exam Format:Scenario-based questions, Case studies, Multiple choice
Exam Price:USD 165 (varies by region)
Recommended Training:Microsoft Lync Server 2013 Training Resources
Exam Registration:Pearson VUE Exam Registration
Microsoft Certification Portal
Sample Questions:Microsoft 74-338 Sample Questions
Exam Way:Computer-based exam delivered via Pearson VUE (onsite or online proctored where available at the time of availability).
Pre Condition:Recommended: Experience with Microsoft Lync Server 2013 administration and prior completion of core Lync Server 2013 exams (e.g., 70-336, 70-337).
Official Syllabus URL:https://learn.microsoft.com/en-us/credentials/

Microsoft 74-338 Exam Syllabus Topics:

SectionObjectives
Monitoring, Troubleshooting, and Support- Issue diagnosis and resolution
  • 1. Call quality troubleshooting
    • 2. Connectivity and federation issues
      - Monitoring tools and logs
      • 1. Centralized Logging Service (CLS)
        • 2. Monitoring reports and dashboards
          Voice and Enterprise Communication Services- Telephony integration
          • 1. Gateway configuration and routing
            • 2. SIP trunking
              - Enterprise Voice configuration
              • 1. Dial plans and normalization rules
                • 2. PSTN connectivity
                  Lync Server 2013 Architecture and Infrastructure- Integration with Active Directory and DNS
                  • 1. Service location and records configuration
                    • 2. Domain and forest requirements
                      - Core server roles and topology design
                      • 1. Edge server and external connectivity
                        • 2. Front End pool architecture
                          Client and User Experience Management- User provisioning and policies
                          • 1. Conferencing policies
                            • 2. User enablement in Lync
                              - Client deployment and configuration
                              • 1. Mobile and remote access configuration
                                • 2. Lync client policies

                                  Microsoft Lync 2013 Depth Support Engineer Sample Questions:

                                  Question #1

                                  You support a customer whose network environment includes a Microsoft Lync Server 2013 Enterprise Pool that is configured with Enterprise Voice and Dial-in Conferencing. All client computers run Windows 7 or Windows 8. You configure the following group policies to apply Quality of Service (QoS) for audio and video to the organizational unit (OU) that contains the Lync 2013 Conferencing servers:
                                  -Audio: DSCP port 46 and port range: 57000:59152
                                  -Video: DSCP port 34 and port range: 60501:65535
                                  You need to create a QoS for Application Sharing. What should you do?

                                  • A. Create a group policy, assign a Differentiated Services Code Point (DSCP) value of 24, and configure the policy to use ports 57500:58500.
                                  • B. Create a group policy, assign a Differentiated Services Code Point (DSCP) value of 24, and configure the policy to use ports 40803:49151.
                                  • C. Create a group policy, assign a Differentiated Services Code Point (DSCP) value of 46, and configure the policy to use ports 40803:49151.
                                  • D. Create a group policy, assign a Differentiated Services Code Point (DSCP) value of 34, and configure the policy to use ports 57500:58500.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

                                  Question #2

                                  You support two Microsoft Lyric Server 2013 servers named Lync2013FE and Lync2013BE. The servers are configured to use contoso.local as their default session initiation protocol (SIP) domain. After your company acquires another company, you add NewCompany.com as the second SIP domain. Your internal DNS server contains the following records:

                                  You discover that internal users who use Lync 2010 and Lync 2013 clients are unable to sign in by using NewCompany.com SIP addresses internally. You need to ensure that users are able to automatically sign in by using NewCompany.com SIP addresses. Which two DNS records should you create? (Each correct answer presents part of the solution. Choose two.)

                                  • A. Autodiscover.NewCompany.com A 192.168.10.20
                                  • B. lyncDiscover.NewDomain.com A 192.168.10.10
                                  • C. Sip.NewCompany.com A 192.168.10.10
                                  • D. _sipinternal._tls.NewCompany.com SRV priority 0, weight 0, port 5061, Sip.contoso.local
                                  • E. _sip._tls.NewCompany.com SRV priority 0, weight 0, port 5061, Sip.NewCompany.com
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C,E  🗳️

                                  Question #3

                                  You support a customer whose network environment includes Microsoft Lync Server 2013 Standard deployed with an Edge Server that is connected to the Internet. Your customer currently has Lync Online configured for Hybrid mode with Office 365. You need to help your customer enable the Office Web Apps Server for users who are using on- premise Lync. What should you do?

                                  • A. Install a Microsoft Web Access Companion Server (WAC) server on premise and configure the Lync Topology.
                                  • B. Install Microsoft Web Access Companion Server (WAC) server components on Lync Pool Server.
                                  • C. Configure Office 365 Microsoft Web Access Companion Server (WAC) URL in the Lync Topology.
                                  • D. Configure Office 365 SharePoint Online URL in the Lync Topology.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #4

                                  You deploy 3 Microsoft Lync Server 2013 Persistent Chat server named atl-cs- 001.Iitwareinc.com. You need to remove all messages prior to March 1, 2012 from a chat room named LegalChatRoom. hich cmdlet should you run?

                                  • A. Set-CsPersistentChatRoom -Identity LegalChatRoom -Managers @{Add="sip:[email protected]"}
                                  • B. Remove-CsPersistentChatRoom -Identity "atl-cs001.litwareinc.com\LegalChatRoom"
                                  • C. Remove-CsPersistentChatMessage -Identity "atl-persistentchat- 001.litwareinc.com\LegalChatRoom" -EndDate "3/1/2012"
                                  • D. Clear-CsPersistentChatRoom -Identity "atl-cs001.litwareinc.com\LegalChatRoom" -EndDate "3/1/2012"
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Question #5

                                  You support a Microsoft Lync Server 2013 environment that includes:
                                  -Two Enterprise consolidated Lync servers in a single pool,
                                  -Two Edge consolidated Lync servers in a single pool,
                                  -One Microsoft Office Web Apps server, and
                                  -One reverse HTTP(S) proxy server. Microsoft Exchange 2010/Microsoft Outlook 2013 are used for internal email and Unified Messaging. The email solution has been used within the company for an extended time without any issues. Unified Messaging has been configured and set
                                  up as part of the Lync 2013 implementation project. You plan to deploy Enterprise Voice for all users, including users who have Lync Phone Edition (LPE) devices that are connected by using a LAN cable and a USB cable. You begin migrating test accounts. When a test user signs into Outlook 2013 and Lync 2013, all communications appear to be working as expected. Outlook creates the user profile as expected and logs into the test user mailbox. The test user signs into Lync as expected and is able to communicate with Exchange by using Exchange Web Services (EWS).
                                  After the test user signs into Lync, a prompt is displayed requesting user credentials for the Lync Phone Edition device. The test user enters his credentials and the phone signs into Lync; however, after a short period of time, a yellow warning triangle appears on every test LPE device. In reviewing the LPE device for errors, you discover that Exchange integration is failing with the following error: "Connection to Microsoft Exchange is unavailable. Please contact your support team." Logs from the LPE Device are displayed in the Exhibit 1. (Click the Exhibit button.)

                                  Internet Information Services (IIS) logs on the Exchange Client Access server (CAS) are displayed in Exhibit 2. (Click the Exhibit button.)

                                  You need to ensure that the LPE device can authenticate to EWS. What should you do?

                                  • A. Remove the Lync Client certificates for the test user from the Lync server.
                                  • B. Update the Lync server internal web services certificate on each front-end pool server.
                                  • C. Update the certificate chain on the Exchange CAS.
                                  • D. Reissue the current Exchange CAS server certificate and bind to the IIS service.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

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