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Updated: Sep 05, 2026
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Nortel 920-020 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | MCS 5100 Ris.4.0 Installation & Commissioning |
| Exam Number: | 920-020 |
| Available Languages: | English |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Exam Format: | Multiple Choice |
| Related Certifications: | Nortel Certified Technology Specialist (NCTS) |
| Exam Price: | $150–$200 USD |
| Real Exam Qty: | 60-100 |
| Recommended Training: | Nortel Official MCS 5100 Ris.4.0 Installation & Commissioning Course |
| Exam Registration: | Prometric Registration (historical) |
| Exam Way: | Proctored at Prometric testing centers |
| Pre Condition: | Basic knowledge of IP networking, VoIP, and Nortel MCS 5100 platform; no formal prerequisite exam required |
| Official Syllabus URL: | https://en.wikipedia.org/wiki/Nortel_Certifications |
Nortel 920-020 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation Procedures | 25% | - Software installation and license activation - Site preparation and environmental requirements - Hardware installation and cabling |
| Topic 2: MCS 5100 System Overview & Architecture | 20% | - Hardware components and chassis - Software architecture and release 4.0 features - Network and SIP protocol fundamentals |
| Topic 3: Configuration & Commissioning | 30% | - Service provisioning and subscriber management - IP network configuration - Integration with supporting systems - SIP trunking and call processing setup |
| Topic 4: Verification & Testing | 15% | - System health checks and diagnostics - Performance and capacity validation - Call flow and feature testing |
| Topic 5: Basic Troubleshooting & Maintenance | 10% | - Common installation/configuration issues - Log review and error analysis - Backup and restore procedures |
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