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Updated: Aug 31, 2026
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Nortel 920-131 Exam Overview:
| Certification Vendor: | Nortel |
|---|---|
| Exam Name: | NCSS-Symposium Express Call Center Installation and Maint 4.2 |
| Exam Number: | 920-131 |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Exam Price: | $125 USD |
| Real Exam Qty: | 39-51 |
| Exam Format: | Multiple Choice, Scenario-Based |
| Passing Score: | 70% |
| Certificate Validity Period: | 2 years |
| Related Certifications: | 920-130 - NCSS-Symposium Express Call Center 4.2 |
| Exam Registration: | Prometric (Legacy) |
| Sample Questions: | Nortel 920-131 Sample Questions |
| Exam Way: | Onsite at authorized test centers (originally Prometric) |
| Pre Condition: | None required; recommended prior knowledge of Nortel Symposium Express and telephony systems |
Nortel 920-131 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Configuration | 30% | - Licensing and activation - Basic call center configuration - Server installation and setup - Database configuration |
| Topic 2: System Overview and Architecture | 20% | - Hardware and software requirements - Symposium Express 4.2 components - Network and telephony integration |
| Topic 3: Administration and Maintenance | 25% | - Software updates and patches - System monitoring and logs - User and agent management - Backup and restore procedures |
| Topic 4: Troubleshooting and Support | 25% | - Performance optimization - Common installation issues - Call flow and connectivity problems - Error diagnosis and resolution |
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