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Updated: Aug 30, 2026
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Nortel 920-473 Exam Overview:
| Certification Vendor: | Nortel Networks |
|---|---|
| Exam Name: | Nortel Converged Office for CS 1000 Rls. 6.x Config & Network |
| Exam Number: | 920-473 |
| Exam Duration: | 90 minutes |
| Related Certifications: | Communication Server 1000 Series Certifications Nortel Certified Support Specialist (NCSS) |
| Exam Format: | Multiple Choice, Scenario-Based, Drag and Drop |
| Exam Price: | USD 125 - 150 |
| Passing Score: | 70% - 75% |
| Real Exam Qty: | 90 - 100 |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Recommended Training: | Avaya Nortel CS 1000 Transition Resources |
| Exam Registration: | Prometric (Historical) Pearson VUE (Historical) |
| Exam Way: | Proctored onsite at Prometric / VUE test centers; retired, no longer available for new registration |
| Pre Condition: | Recommended prior knowledge of CS 1000 administration, IP telephony, and basic networking; no mandatory prerequisite exam |
Nortel 920-473 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration & Interoperability | 15% | - Integration with Microsoft Office Communications Server - Client deployment and support - Gateway and trunk configuration |
| Maintenance, Troubleshooting & Optimization | 10% | - Monitoring and diagnostics - Common issues and resolution - System updates and upgrades |
| Configuration & Provisioning | 30% | - CS 1000 system configuration - User and feature provisioning - Converged Office server setup |
| Network Infrastructure & Protocols | 25% | - Security and firewall considerations - IP networking and QoS - SIP and H.323 protocols |
| Converged Office Overview & Architecture | 20% | - CS 1000 Release 6.x integration - Network requirements and topology - Solution components and functionality |
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