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Updated: Aug 29, 2026
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Apple 9L0-066 Exam Overview:
| Certification Vendor: | Apple |
|---|---|
| Exam Name: | OS X Yosemite Troubleshooting |
| Exam Number: | 9L0-066 |
| Real Exam Qty: | 65 |
| Related Certifications: | 9L0-012 ACMT 2015 Mac Service Certification |
| Exam Format: | Scenario-based, Open-resource, Multiple-choice |
| Passing Score: | 80% |
| Certificate Validity Period: | Discontinued, no longer active |
| Exam Price: | $150 USD |
| Exam Duration: | 120 minutes |
| Available Languages: | Italian, Japanese, English, Simplified Chinese, Korean, Thai |
| Recommended Training: | Official Exam Topics AppleCare Service Training (ATLAS) |
| Exam Registration: | Original Registration (Archived) |
| Sample Questions: | Apple 9L0-066 Sample Questions |
| Exam Way: | Open-resource exam; delivered via Pearson VUE (on-site or online proctored); discontinued as of 2018 |
| Pre Condition: | Recommended: access to GSX and completion of AppleCare Service Training; paired with 9L0-012 for full ACMT 2015 certification |
| Official Syllabus URL: | https://support.apple.com/HT6581 |
Apple 9L0-066 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Accounts & Permissions | 8% | - Resolve user account and file permission problems |
| Topic 2: Applications & Spotlight | 7% | - Resolve app behavior and Spotlight search problems |
| Topic 3: Security & Privacy | 6% | - Diagnose security and privacy configuration issues |
| Topic 4: iCloud & Services | 8% | - iCloud sync and service connectivity issues |
| Topic 5: File System & Storage | 8% | - Diagnose file system and volume problems |
| Topic 6: Time Machine | 8% | - Understand functionality and troubleshoot backup/restore |
| Topic 7: Installation & Recovery | 8% | - Troubleshoot OS X installation and upgrade issues |
| Topic 8: Networking & Connectivity | 8% | - Wired/wireless network configuration and troubleshooting |
| Topic 9: Peripherals & Devices | 8% | - Troubleshoot external hardware and connections |
| Topic 10: Diagnostic Tools & Methodology | 9% | - Apply Apple recommended troubleshooting procedures |
| Topic 11: Family Sharing & iTunes | 4% | - Troubleshoot Family Sharing and iTunes-related issues |
| Topic 12: Startup Process | 8% | - Evaluate and resolve OS X startup issues |
Apple OS X Yosemite Troubleshooting Sample Questions:
Question 1
Norman purchased an Airport Extreme. What utility will help him setup his new wireless network?
A. No utility is needed. The Airport Extreme will self-configure.
B. Airport Utility
C. Network Utility
D. Wireless Diagnostics
Question 2
Sarah needs to have an account in OS X on the office iMac that will ensure that the contents of the home folder are deleted each time the user logs out. Which of the following account types does Sarah need to use?
A. Guest
B. Managed with Parental Controls
C. Sharing Only
D. Standard
Question 3
There is a way to start up your Mac so that it performs certain checks and prevents some software from automatically loading or opening. What is the name of this startup method?
A. Restore
B. Safe Mode
C. Disk Utility
D. Console
Question 4
John states that the external hard drive he uses to store music is not visible in the Finder. Your drive is properly plugged in and listed in System Information. How should you
continue troubleshooting the issue?
A. Troubleshoot the issue using Console.
B. Troubleshoot the issue using Activity Monitor.
C. Troubleshoot the issue using Apple Diagnostics.
D. Troubleshoot the issue using Disk Utility.
Question 5
What should you do first if a MacBook Air (13-inch, Mid 2013) does not show the AirPlay Display menu icon on a network with an Apple TV (3rd generation)?
A. Startup the MacBook Air from Recovery HD and reinstall OS X.
B. Reset all of the settings on the Apple TV and rejoin the network.
C. Download the latest copy of iTunes and restore the Apple TV.
D. Ensure the "Show mirroring options in the menu bar" preference is enabled.
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: D | Question 5 Answer: D |
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