Salesforce Communications Cloud Accredited Professional Sample Questions:

1. UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A) Migrating in/out from bundle offer
B) Supported by digital commerce API
C) Customer can choose their plan from all pricing books.
D) Service Continuity
E) History of subscription updates and traceability

2. Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

A) Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.
B) Split Line Items in the same order before submitting the order and request an increase to order size limits
C) User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.
D) Ensure platform Events mode is enabled for Order Management

3. Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:
* Product must be grouped during decomposition in order to send products to the billing system based on location
* After grouping the ordered items based on location, send the respective codes to same billing system for each location Which three steps should a consultant take when designing a solution for these requirement?

A) Split the order into multiple order and group order items based on the service location
B) Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them
C) Use the CPQ multisite feature and group the service locations and create orders for each group
D) After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items

4. Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

A) Leverage the EPC functionality to track the product related configuration.
B) Create a Product Time to market app from template in CRM analytics to track the product time to market
C) Create a salesforce Report on the Product object to track the product time to market
D) Create salesforce report on EPC project object to track the product time to market.

5. ABC Telco wants to offers a self-service portal for their B2C customers so they can browse and order from product catalog. Which salesforce industries based solution helps activate this?

A) Enterprise Sales Management
B) Mobile subscription Management
C) Digital commerce
D) Assets based ordering

Solutions: