Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. How can a merchandiser perform a check-in to log the arrival time and geo coordinates for an inventory-check appointment?

A) Check-in through Salesforce Mobile App
B) Check-in through Einstein Vision
C) Check-in through standard location picker Lightning Web Component in Salesforce Mobile App
D) Check-in through Salesforce Maps on mobile

2. Universal Connect (UC) offers a router to its customers, which is included as part of the Business Internet offer. However, the router has no commercial significance to the selling process. UC is currently using Industries Order Management (OM).
How should a Consultant model the router with respect to the Business Internet offer?

A) Model the router as a Technical Product and decompose it from the Business Internet offer.
B) Model the router as a separate stand-alone offer and add the router once the Business Internet offer is added via an Auto Add rule.
C) Model the router as an attribute of the Business Internet offer with a default value of 'included'.
D) Model the router as a default child product of Business Internet offer but hide it from the quote document before sending it to the customer for review.

3. Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC markets their DSL Internet service with two speed tiers - 5 Mbps and 50 Mbps. Five Mbps uses the ADSL technology, which requires Copper Pair, and 50 Mbps uses the VDSL technology, which requires Bonded Copper Pair.
How should a Consultant model this service end-to-end?

A) Model the DSL Internet service as a commercial product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the commercial product to CFS to RFS.
B) Model the DSL Internet service as a technical product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the technical product to CFS to RFS.
C) Model the DSL Internet Service as a commercial product, 5 Mbps and 50 Mbps as attributes of that product, ADSL and VDSL and Copper Pair and Bonded Copper Pair as technical products. Model direct decomposition between the technical product to technical products.
D) Model the DSL Internet Service as a commercial product, 5 Mbps and 50 Mbps as fields of that product, ADSL and VDSL as a Customer Facing Service (CFS), and Copper Pair and Bonded Copper Pair as a Resource Facing Service (RFS). Model multi-level decomposition between the commercial product to CFS to RFS.

4. Universal Containers (UC) is a Communications Service Provider using Communications Cloud. UC wants to create a guided ordering process for their Sales Agents and B2C Customers.
Which two options are technically feasible?

A) Use Salesforce Flow to build the guided ordering journey for agents and Salesforce Flow via Lightning Out on a third-party CMS for customers.
B) Use OmniScript to build the guided ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS.
C) Use OmniScript to build the guided ordering journey for agents and OmniScript via OmniOut on a Salesforce Experience for customers.

5. A consultant for Northern Trail Outfitters (NTO) has been asked to setup Tableau CRM for Consumer Goods Cloud to gain insights into factors that might affect store sales.
Which Einstein Discovery story should the consultant select to address this concern?

A) Einstein Discovery story 'Promotion Management
B) Einstein Discovery story 'Minimize Out-of-Stock occurrences'
C) Einstein Discovery story 'Maximize Store Sales'
D) Einstein Discovery story 'Strategic Sales'

Solutions: