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Updated: Aug 05, 2026
No. of Questions: 130 Questions & Answers with Testing Engine
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ServiceNow CIS-HR Exam Overview:
| Certification Vendor: | ServiceNow |
| Exam Name: | ServiceNow Certified Implementation Specialist - Human Resources (CIS-HR) Mainline Exam |
| Exam Number: | CIS-HR |
| Related Certifications: | ServiceNow Certified System Administrator (CSA) Other ServiceNow CIS certifications |
| Exam Duration: | 90 minutes |
| Real Exam Qty: | 60 |
| Exam Format: | Multiple Choice (single answer), Multiple Select (multiple answers) |
| Passing Score: | 70% |
| Available Languages: | English |
| Exam Price: | $450 USD |
| Certificate Validity Period: | 2 years |
| Recommended Training: | CIS-HR Official Exam Blueprint ServiceNow HR Service Delivery Implementation Training |
| Exam Registration: | Pearson VUE Exam Scheduling ServiceNow Certification Registration |
| Sample Questions: | ServiceNow CIS-HR Sample Questions |
| Exam Way: | Online proctored (OnVUE) or onsite at Pearson VUE test centers |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) certification; 3–6 months of experience working with ServiceNow HR applications; familiarity with HR service delivery concepts |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-human-resources-mainline?id=kb_article_view&sys_kb_id=7e9f7843933bba98f2d9bc686cba1010 |
What is CIS-HR Certification
ServiceNow is an automated business service management application that allows organizations to deliver services in Exam, production, and support environments through a single configuration, enabling users to control every aspect of their service. The CIS-HR Certification program which is also covered in CIS-HR Dumps which is designed to Exam a person's ability to work with ServiceNow as a certified ServiceNow consultant. A CIS-HR Certified Consultant not only has the knowledge and experience needed to mentor others but also possesses the skills needed to train organizations on how to use ServiceNow for service management.
If you don't know how to install and configure ServiceNow, or have had little experience working with the application, you will need some additional training before you start your certification process.
An organization's service management and its personnel are arguably two of its most crucial assets. The CIS-HR Certification is the professional certification that validates a candidate's knowledge, skills, and experience needed to effectively work with ServiceNow as a certified consultant. It proves that the candidate has acquired both the knowledge and experience needed to mentor others as well. This certification is not just for business users or IT personnel looking to advance their careers. It's also a valuable asset for anyone who is interested in computing or information technology.
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-hr-blueprint.pdf
Prerequisites of CIS-HR Exam
Being CIS-SP certified is not a prerequisite for the CIS-HR exam.
ServiceNow CIS-HR Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Core HR Applications & Employee Center | 30% | - Assignment rules setup - HR services, catalog items, and record producers - Users, groups, skills, and roles configuration - Employee Center branding and customization |
| Security & Data Protection | 20% | - Platform security fundamentals - Role-based and contextual security - Delegated Developer role usage - HR data protection and access control |
| HR System Architecture | 30% | - HR table structure - ServiceNow HR plugins - Application scoping |
| HR Journeys & Lifecycle Events | 20% | - Activity sets, trigger conditions, and activities - Lifecycle Event structure and components - Journey configuration and management - Audience definition and field mappings |
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