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Updated: Oct 08, 2026
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Read the ServiceNow CSA Exam Requirements below
Industry experience with database and system administration concepts is also helpful, as is knowledge of IT help desk processes and workflows related to incidents, problems, and changes.
Applicants can take a three-day ServiceNow Basics training course or the ServiceNow Basics training course offered at Now Learning.
To pass this exam, candidates must have completed the ServiceNow Fundamentals course and have at least six months of practical experience with ServiceNow.
ServiceNow CSA Exam Overview:
| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified System Administrator |
| Exam Number: | CSA |
| Real Exam Qty: | 60 |
| Exam Price: | USD $300 |
| Certificate Validity Period: | Delta exam required for certification maintenance |
| Related Certifications: | ServiceNow Certified Implementation Specialist ServiceNow Certified Application Developer |
| Passing Score: | 70% |
| Exam Format: | Multiple Choice, Multiple Select |
| Exam Duration: | 90 minutes |
| Available Languages: | Japanese, English |
| Sample Questions: | ServiceNow CSA Sample Questions |
| Exam Way: | Online proctored exam or authorized testing center |
| Pre Condition: | Completion of ServiceNow Fundamentals training is recommended. ServiceNow recommends 3-6 months of hands-on platform experience. |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-system-administrator-mainline-exam-blueprint?id=kb_article_view&sysparm_article=KB0011554 |
ServiceNow CSA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Instance Configuration | 11% | - Instance Personalization and Configuration
|
| Topic 2: Configuring Applications for Collaboration | 20% | - Collaboration Features
|
| Topic 3: Self Service and Automation | 20% | - Self-Service Features
|
| Topic 4: Platform Overview and Navigation | 7% | - Platform Overview
|
| Topic 5: Database Management and Platform Security | 27% | - Database and Security Administration
|
| Topic 6: Data Migration and Integration | 15% | - Migration and Automation
|
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Test Engine: CSA study test engine can be downloaded and run on your own devices. Practice the test on the interactive & simulated environment.
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Self Test Engine is suitable for windows operating system, running on the Java environment, and can install on multiple computers.
PDF Version: can be read under the Adobe reader, or many other free readers, including OpenOffice, Foxit Reader and Google Docs.
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