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Updated: Sep 01, 2026
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SAP C_C4H410_01 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Associate - SAP Sales Cloud 1911 |
| Exam Number: | C_C4H410_01 |
| Passing Score: | 65% |
| Real Exam Qty: | 80 |
| Certificate Validity Period: | No fixed expiration; subject to SAP certification 'Stay Current' policy and product release updates |
| Exam Format: | Multiple choice, Multiple response |
| Exam Price: | USD 550 (may vary by region) |
| Available Languages: | English |
| Related Certifications: | SAP Customer Experience Certifications SAP Certified Application Associate - SAP Sales Cloud |
| Exam Duration: | 180 minutes |
| Recommended Training: | SAP Learning Journey - SAP Sales Cloud SAP Sales Cloud Overview Training |
| Exam Registration: | SAP Training Certification Portal Exam Detail Page (C_C4H410_01) |
| Sample Questions: | SAP C_C4H410_01 Sample Questions |
| Exam Way: | Online proctored or authorized test center |
| Pre Condition: | No mandatory prerequisites, but SAP recommends basic knowledge of CRM and SAP Sales Cloud fundamentals |
| Official Syllabus URL: | https://training.sap.com/certification/c_c4h410_01-sap-certified-application-associate-sap-sales-cloud-1911-g/ |
SAP C_C4H410_01 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Configuration and Extensibility | - Business configuration - UI adaptation and extensions |
| SAP Sales Cloud Overview | - System architecture and positioning - Key business processes in SAP Sales Cloud |
| Master Data Management | - Product and pricing basics - Account and contact management |
| Opportunity and Sales Management | - Forecasting and pipeline management - Lead to opportunity lifecycle |
| Integration and Data Exchange | - Data migration concepts - Integration with SAP ERP / S/4HANA |
| Analytics and Reporting | - Sales reporting and dashboards - Key performance indicators |
SAP Certified Application Associate - SAP Sales Cloud 1911 Sample Questions:
Question 1
What must you define to enable upsell and downsell product recommendations in sale quotes?
Please choose the correct answer.
Response:
A. Product hierarchies
B. Product categories
C. Product groups
D. Product lists
Question 2
A user is assigned to work centers that contain the same view, in the first work center, the user has unrestricted read and write access, in the second work center the user had read only access.
Which access rights does the user get for this view in both work centers?
Please choose the correct answer.
Response:
A. Unrestricted Read and Write access
B. Unrestricted read access and restricted write access
C. Restricted Read and Write access
D. Restricted read access and unrestricted write access
Question 3
Your customer wants to set up pricing in SAP Hybris Cloud for Customer. What must you do to perform internal pricing?
There are 2 correct answers to this question.
Response:
A. Maintain price lists and discount lists.
B. Maintain payment terms.
C. Maintain product lists.
D. Enable business scoping.
Question 4
Which work center can you request a production tenant from?
There are 2 correct answers to this question.
Response:
A. Administrator work center
B. Data Privacy Management work center
C. Business Configuration work center
D. Service Control work center
Question 5
You need to change access to a work center for several users to read-only. Which setting do you use to apply restriction rules?
Please choose the correct answer.
Response:
A. Code list restrictions
B. The access context
C. Any field of the business object.
D. A scoping question
Solutions:
| Question 1 Answer: D | Question 2 Answer: A | Question 3 Answer: A,D | Question 4 Answer: C,D | Question 5 Answer: B |
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