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Updated: Sep 02, 2026
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ICDL ISEB-ITILV3 Exam Overview:
| Certification Vendor: | AXELOS / PeopleCert (formerly ISEB / BCS) |
|---|---|
| Exam Name: | ITIL Foundation Certificate in IT Service Management (ITIL v3) |
| Exam Number: | ISEB-ITILV3 |
| Real Exam Qty: | 40 |
| Exam Format: | Closed Book, Multiple Choice |
| Related Certifications: | ITIL 4 Foundation ITIL Managing Professional ITIL Strategic Leader |
| Exam Duration: | 60 minutes |
| Exam Price: | USD 200–350 (varies by region and provider) |
| Certificate Validity Period: | 3 years (PeopleCert certification scheme; earlier ITIL v3 versions were lifelong) |
| Available Languages: | English, German, French, Spanish, Japanese |
| Passing Score: | 65% (26 out of 40 questions) |
| Recommended Training: | AXELOS ITIL Resources PeopleCert Official ITIL Training |
| Exam Registration: | ITIL Certification Overview (PeopleCert) PeopleCert Official Registration |
| Exam Way: | Computer-based exam (online proctored or test center via PeopleCert) |
| Pre Condition: | No formal prerequisites required; basic IT knowledge recommended |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-foundation-5 |
Here are the objectives of the ISEB-ITILV3 Certification Exam:
The objectives of the ISEB-ITILV3 Exam are to give the right authorizations and certifications to the candidates who have passed this examination. The main objective of the ISEB-ITILV3 is to provide a significant level of skill and competency in IT dominance. This certification is easy to get because of the simplified testing system. Elements of the ISEB-ITILV3 certification are in line with the ITIL best practices in IT dominance, and it is straightforward to take. ISEB-ITILV3 exam dumps can also give you the assurance that you will be able to pass the test without much difficulty.
Where you can take the ISEB-ITILV3 Exam:
The ISEB-ITILV3 Exam can be taken at many locations, some of which include Pearson VUE, Prometric, and Local Testing Centers. The candidates will have to find the nearest testing location and schedule the exam. There is no restriction for candidates to take this in any country of their choice. VCE files and PDF files of the ISEB-ITILV3 exam dumps can be downloaded for help in prep.
ICDL ISEB-ITILV3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Principles and Models | - Processes and functions overview - Value, utility, and warranty |
| Topic 2: Service Lifecycle | - Service Design - Service Operation - Continual Service Improvement (CSI) - Service Strategy - Service Transition |
| Topic 3: Roles and Responsibilities | - Service Manager - Service Owner - Process Owner |
| Topic 4: Processes and Functions | - Change Management - Configuration Management - Service Desk function - Incident Management - Release and Deployment Management - Problem Management |
| Topic 5: Service Management as a Practice | - Basic definitions and terminology - Concepts of value creation through services |
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