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Updated: Oct 27, 2026
No. of Questions: 89 Questions & Answers with Testing Engine
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| Certification Vendor: | Peoplecert / AXELOS |
|---|---|
| Exam Name: | ITIL® 4 Specialist: Create, Deliver and Support |
| Exam Number: | ITIL-4-CDS |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Foundation |
| Passing Score: | 70% (28/40) |
| Exam Format: | Multiple choice, Closed book, No negative marking |
| Available Languages: | French, English, Italian, Portuguese (Brazil), Polish, Chinese, Japanese, German |
| Exam Price: | USD 395 - 495 |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | Unlimited |
| Recommended Training: | PeopleCert Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | Peoplecert ITIL-4-CDS日本語 Sample Questions |
| Exam Way: | Online proctored or onsite, closed book |
| Pre Condition: | ITIL 4 Foundation certification OR any ITIL v3 certification; completion of accredited training course required |
| Official Syllabus URL: | https://www.peoplecert.org/en/browse-certifications/it-governance-and-service-management/itil-1/itil-4-specialist-create-deliver-and-support-2693/ |
| Section | Weight | Objectives |
|---|---|---|
| Create and develop services | 25% | - Service design and development practices
|
| Support and improve services | 25% | - Service support and incident management
|
| Plan and build service value streams | 25% | - Resource and capability management
|
| Deliver and transition services | 25% | - Service delivery and operational practices
|
ある組織は、別の国にあるものの、勤務時間がほぼ同じサプライヤーからサービスを受けたいと考えている。
彼らはどの調達モデルを採用すべきでしょうか?
Correct Answer: D 🗳️
ある組織には、営業、事業運営、品質管理という3つの部門があります。各部門はそれぞれ独自の責任、報告系統、権限を持ち、内部プロセスを独立して管理しています。これはどのような組織構造の例でしょうか?
Correct Answer: D 🗳️
組織が非構造化テキストを処理・解釈し、要約や翻訳を作成する際に一般的に用いられる概念はどれですか?
Correct Answer: A 🗳️
ある組織は、テストの対象となるテストレベルとテストタイプを定義するために、テスト戦略を策定している。過去には、特定のアプリケーションのリリース後にサービス障害が発生したことがあった。これらの障害は、当該アプリケーションが他のアプリケーションにエラーを発生させたことが原因であった。
この弱点に対処するために、組織はどのレベルのテストに重点を置くべきでしょうか?
Correct Answer: A 🗳️
あるソフトウェア開発会社は、従来の働き方から、イノベーションと適応性を重視する働き方への移行を目指している。経営陣は、特に従来のやり方に慣れている従業員の意識改革を支援する必要性を認識している。しかし、経営陣は、従来のやり方に慣れている長年勤めている従業員からの抵抗に直面している。この文化変革を効果的に促進するために、会社はどのような戦略を採用すべきだろうか?
Correct Answer: A 🗳️
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