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Updated: Oct 27, 2026

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Peoplecert ITIL-4-CDS日本語 Exam Overview:

Certification Vendor:Peoplecert / AXELOS
Exam Name:ITIL® 4 Specialist: Create, Deliver and Support
Exam Number:ITIL-4-CDS
Real Exam Qty:40
Related Certifications:ITIL 4 Managing Professional
ITIL 4 Foundation
Passing Score:70% (28/40)
Exam Format:Multiple choice, Closed book, No negative marking
Available Languages:French, English, Italian, Portuguese (Brazil), Polish, Chinese, Japanese, German
Exam Price:USD 395 - 495
Exam Duration:90 minutes
Certificate Validity Period:Unlimited
Recommended Training:PeopleCert Accredited Training Providers
Exam Registration:PeopleCert Official Registration
Sample Questions:Peoplecert ITIL-4-CDS日本語 Sample Questions
Exam Way:Online proctored or onsite, closed book
Pre Condition:ITIL 4 Foundation certification OR any ITIL v3 certification; completion of accredited training course required
Official Syllabus URL:https://www.peoplecert.org/en/browse-certifications/it-governance-and-service-management/itil-1/itil-4-specialist-create-deliver-and-support-2693/

Peoplecert ITIL-4-CDS日本語 Exam Syllabus Topics:

SectionWeightObjectives
Create and develop services25%- Service design and development practices
  • 1. Service components and architecture
    • 2. Requirements definition and specification
      - Quality assurance and validation
      • 1. Testing and verification
        • 2. Service level management
          Support and improve services25%- Service support and incident management
          • 1. Incident and problem management
            • 2. Service desk and request fulfilment
              - Performance measurement and improvement
              • 1. Continual improvement practices
                • 2. Metrics and monitoring
                  Plan and build service value streams25%- Resource and capability management
                  • 1. Buy vs build and sourcing strategies
                    • 2. Planning and allocation
                      - Service value system and value streams
                      • 1. Core concepts and principles
                        • 2. Designing value streams and workflows
                          Deliver and transition services25%- Service delivery and operational practices
                          • 1. Service operation and control
                            • 2. Service integration and management
                              - Service transition and change management
                              • 1. Deployment and implementation
                                • 2. Change enablement and release management

                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support (ITIL-4-CDS日本語版) Sample Questions:

                                  Question #1

                                  ある組織は、別の国にあるものの、勤務時間がほぼ同じサプライヤーからサービスを受けたいと考えている。
                                  彼らはどの調達モデルを採用すべきでしょうか?

                                  • A. オフショアリング
                                  • B. インソーシング
                                  • C. 国内回帰
                                  • D. ニアショアリング
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Question #2

                                  ある組織には、営業、事業運営、品質管理という3つの部門があります。各部門はそれぞれ独自の責任、報告系統、権限を持ち、内部プロセスを独立して管理しています。これはどのような組織構造の例でしょうか?

                                  • A. マトリックス
                                  • B. フラット
                                  • C. 部門別
                                  • D. 機能性
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

                                  Question #3

                                  組織が非構造化テキストを処理・解釈し、要約や翻訳を作成する際に一般的に用いられる概念はどれですか?

                                  • A. 人工知能
                                  • B. 情報モデル
                                  • C. ITSMソフトウェア
                                  • D. 高度な分析
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #4

                                  ある組織は、テストの対象となるテストレベルとテストタイプを定義するために、テスト戦略を策定している。過去には、特定のアプリケーションのリリース後にサービス障害が発生したことがあった。これらの障害は、当該アプリケーションが他のアプリケーションにエラーを発生させたことが原因であった。
                                  この弱点に対処するために、組織はどのレベルのテストに重点を置くべきでしょうか?

                                  • A. 統合
                                  • B. システム
                                  • C. 受容
                                  • D. ユニット
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

                                  Question #5

                                  あるソフトウェア開発会社は、従来の働き方から、イノベーションと適応性を重視する働き方への移行を目指している。経営陣は、特に従来のやり方に慣れている従業員の意識改革を支援する必要性を認識している。しかし、経営陣は、従来のやり方に慣れている長年勤めている従業員からの抵抗に直面している。この文化変革を効果的に促進するために、会社はどのような戦略を採用すべきだろうか?

                                  • A. リーダーが革新的な実践を積極的に示し、推進する。
                                  • B. すべてのチームに革新性と適応性に関するルールを導入する
                                  • C. 業績評価は、生み出された革新的なアイデアの数のみに基づいて行う。
                                  • D. 文化変革の取り組みを新入社員のみに限定する
                                  Reveal Solution  Discussion  0

                                  Correct Answer: A  🗳️

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