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Updated: Aug 27, 2026
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EXIN ITIL Deutsch Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL® 4 Foundation |
| Exam Number: | ITILFND_V4 |
| Exam Duration: | 60 (75 for non-native language) |
| Passing Score: | 65% (26/40) |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Exam Price: | $314 - $385 USD |
| Available Languages: | Spanish, English, Japanese, German, Portuguese, Italian, Dutch, French, Polish, Chinese |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple choice, Closed book, Objective test questions |
| Certificate Validity Period: | 3 years |
| Recommended Training: | EXIN ITIL 4 Foundation Training |
| Exam Registration: | PeopleCert Exam Booking EXIN Official Registration |
| Sample Questions: | EXIN ITIL Deutsch Sample Questions |
| Exam Way: | Online proctored or at accredited test centers |
| Pre Condition: | No formal prerequisites; recommended for IT professionals, business managers, and service delivery staff |
| Official Syllabus URL: | https://www.exin.com/en/certifications/itil/itil-4-foundation |
EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Key Concepts of Service Management | 12% | - Stakeholders: customers, users, sponsors, providers - Products and services, service offerings - Value, value co-creation, service, service management |
| Four Dimensions of Service Management | 18% | - Organizations and people - Partners and suppliers - Information and technology - Value streams and processes |
| ITIL Service Value System | 20% | - Practices - Governance - Continual improvement - Service value chain - Guiding principles |
| Guiding Principles | 18% | - Start where you are - Progress iteratively with feedback - Focus on value - Collaborate and promote visibility - Keep it simple and practical - Optimize and automate - Think and work holistically |
| Service Value Chain Activities | 15% | - Plan - Improve - Engage - Design and transition - Obtain/build - Deliver and support |
| ITIL Management Practices | 17% | - General management practices
|
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
Question 1
Welche ZWEI sind wichtige Aspekte der Praxis des „Service Request Managements“?
1.Standardisierung und Automatisierung
2. Bereitstellung verschiedener Zugangskanäle
3. Schaffung einer gemeinsamen Zielvorstellung
4.Richtlinien für Genehmigungen
A. 1 und 4
B. 1 und 2
C. 2 und 3
D. 3 und 4
Question 2
Identifizieren Sie das/die fehlende(n) Wort(e) im folgenden Satz
Eine(r) [?] Ursache oder mögliche Ursache eines oder mehrerer Vorfälle?
A. Problem
B. Ereignis
C. Bekannter Fehler
D. Ändern
Question 3
Welches ist ein wichtiges Prinzip der Kommunikation im Servicebetrieb?
A. Es wird im Konfigurationsmanagementsystem gespeichert
B. Informationen sollten immer kommuniziert werden
C. Meetings sind immer die beste Methode der Kommunikation
D. Es hat einen beabsichtigten Zweck oder eine daraus resultierende Aktion
D18912E1457D5D1DDCBD40AB3BF70D5D
Question 4
Was sind die drei Phasen des „Problemmanagements“?
A. Vorfallmanagement, Problemmanagement, Änderungskontrolle
B. Problemanalyse, Fehleridentifizierung, Vorfalllösung
C. Problemidentifikation, Problemkontrolle, Fehlerkontrolle
D. Problemprotokollierung, Problemklassifizierung, Problemlösung
Question 5
Was hilft dabei, Vorfälle schneller zu lösen?
A. Detaillierte Verfahrensschritte zur Vorfalluntersuchung
B. Ziellösungszeiten
C. Zusammenarbeit zwischen Teams
D. Eskalation aller Vorfälle an Supportteams
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: C | Question 5 Answer: C |
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