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Updated: Sep 03, 2026
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SAP P_CRMSRV_70 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Application Professional - Service with SAP CRM 7.0 |
| Exam Number: | P_CRMSRV_70 |
| Certificate Validity Period: | SAP certifications are typically valid for 2–3 years depending on program updates |
| Available Languages: | English |
| Exam Format: | Multiple response, Multiple choice |
| Related Certifications: | SAP Certified Application Associate - CRM |
| Exam Duration: | 180 minutes |
| Passing Score: | Approximately 63% |
| Real Exam Qty: | 80 |
| Exam Price: | USD 550–600 (varies by region) |
| Recommended Training: | SAP CRM Service Training Courses |
| Exam Registration: | SAP Certification Hub SAP Training and Certification Shop |
| Exam Way: | Online proctored or SAP authorized test center (via SAP Certification Hub) |
| Pre Condition: | Recommended: SAP CRM implementation experience and prior SAP CRM associate-level certification knowledge |
| Official Syllabus URL: | https://training.sap.com/certification/ |
SAP P_CRMSRV_70 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Contracts and Agreements | - Contract setup and lifecycle
|
| Interaction Center (IC WebClient) | - Agent desktop and interaction handling
|
| Installed Base and Product Management | - Installed base configuration
|
| SAP CRM Service Fundamentals | - Service module architecture and integration
|
| Service Request and Case Management | - Service request processing
|
| Customizing and Configuration | - CRM customizing framework
|
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