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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

Question 1

Where is the BEST place to look for information regarding special take-apart tools for an Apple product?

A. Service manual
B. Discussions
C. User's manual
D. Service News

Question 2

Which of the following is NOT a good step to take when working onsite on a computer?

A. Wear a grounded ESD wrist strap.
B. Use a grounded ESD mat.
C. Check the polarity of the grounded power outlet.
D. Place parts on the floor.

Question 3

When would component isolation be useful?

A. After escalating the issue.
B. After verifying the repair.
C. Before asking probing questions.
D. Before trying quick fixes.

Question 4

A MacBook Pro is started up into Target Disk Mode and connected to an eMac running Mac OS X v10.3.9 with a known-good FireWire cable. The eMac displays an error message which reads "You have inserted a disk containing no volumes that Mac OS X can read". Which of the following is most likely the cause of this issue?

A. Mac OS X 10.3.9 or eariler cannot mount volumes from an Intel-based Mac in Target Disk Mode.
B. The FireWire driver on the eMac needs to be updated.
C. There is a problem with the MacBook Pro's internal hard disk.
D. eMacs cannot mount volumes in Target Disk Mode.

Question 5

To isolate a video problem as hardware or software on a Mac mini, which of the following steps should you try FIRST?

A. Verify the hard disk with Disk First Aid.
B. Start up from a known-good startup disc.
C. Replace the built-in display.
D. Reinstall the appropriate Mac OS.

Solutions: