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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?

A) CPaaS Delivery
B) Hybrid
C) Public Delivery
D) Private Delivery

2. Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)

A) MS Windows Server 2012
B) MS SQL 2017
C) Microsoft.NET Framework R4.7.2
D) MS SQL 2016
E) MS Windows Server 2016

3. A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)

A) EMC-VMS
B) EMC-SQL-DB
C) EMC-CORE
D) EMC-IDS
E) EMC-XML

4. A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)

A) Customer Feedback
B) Quality Monitoring
C) Desktop and Process Analytics
D) Workforce Management
E) Speech/Voice Analytics

5. The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?

A) Virtual Private Clouds
B) Contact Center Bundles
C) Proof of Concept
D) Ready Now Solutions

Solutions: