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Avaya Aura® Contact Center Solution Design Sample Questions:

1. AACC interoperates with which two different Avaya applications? (Choose two.)

A) Interaction Center
B) Avaya Work Force Optimization Select
C) Call Back Automated
D) Proactive Outreach Manager

2. Different CPU and RAM requirements for virtual machines are specified How many Resource Profiles are defined In a virtualized AACC?

A) 4
B) 1
C) 3
D) 2

3. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Avaya Multimedia Messaging
B) Engagement Assistant
C) Presence Service
D) Microsoft Lync

4. During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.
Which Advanced WFO package would the sales person offer AMR Medicure?

A) Automated Quality Monitoring package
B) Workforce Management package
C) Workforce Optimization package
D) Quality Monitoring package

5. Refer to the exhibit.

AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?

A) It Is anchored In the Media Processing Platform.
B) It Is anchored in the Session Manager.
C) It Is anchored In the Media Server.
D) It Is anchored In the G450.

Solutions: