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Avaya 6201-1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question 1

During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A. converse-on
B. route-to-digits
C. queue-to
D. collect-digits

Question 2

Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)

A. by the Skill whisper announcement before call: is delivered
B. by the VDN of Origin announcement before call is delivered
C. by the telephone display (a = Originator Name to VDN)
D. by the flashing skill button on the telephone set

Question 3

The file that indicates link status has been checked. The link is down and will not come up.
The following message appears
PBX Configuration mismatch, Switch has: 100 agents 23 splits 10 trunks 5 trunk groups
*100 VDNs
What can be done to solve this problem?

A. Increase the Data Storage Allocation on the CMS.
B. Increase the number of VDNs on the Communication Manager
C. Increase the File System Partition size on the CMS.
D. Increase the Free Space Allocation on the CMS

Question 4

A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

A. They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
B. They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
C. They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.
D. They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.

Question 5

The quick credit call center management has described to move to 24 hour support for same center operations. Because the standard practice has always been to start each vector with the same 5 steps to test for working hours, making the change will require modifying almost all of the vectors.
While making the changes, what can be done to make the future changes easier and more efficient?

A. Create vector subroutine that can be used in all vectors that have the same working hours
B. Redesign the routing so all calls funnel through a signal vector
C. Add vector variables to each vector to test for working hours.
D. Change announcements for each skill to include working hours and advice callers to hang up if not calling during those hours.

Solutions: