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Last Updated: Jul 29, 2026
No. of Questions: 190 Questions & Answers with Testing Engine
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| Section | Weight | Objectives |
|---|---|---|
| Call Flow Configuration and System Monitoring | 20% | - Voicemail and UCM configuration - Call behavior analysis - Call routing and short codes - System monitoring tools |
| Integrated System Logging and Network Diagnostics | 20% | - System logging and analysis - Network and SIP diagnostics - SSA and Monitor tools usage - Connectivity troubleshooting |
| Data Backup, Restoration and System Upgrades | 20% | - Backup and restore procedures - System recovery processes - Configuration management - Software and firmware upgrades |
| System Status, Troubleshooting and Alarm Management | 20% | - Fault isolation and troubleshooting - Performance monitoring - Alarm identification and resolution - Issue escalation procedures |
| Avaya IP Office Platform and Security Administration | 20% | - System administration and management - Platform architecture and components - User and extension configuration - Security settings and policies |
1. What is the potential problem that can be mitigated by implementing a properly configured multi-site SCN solution?
A) Oversubscribed VMPro ports
B) Blocked ACD routes
C) Compromised call encryption
D) Overlapping dial plans
2. Which application is utilized for upgrading IP Office Server Edition?
A) Web Manager
B) Manager Application
C) Linux Command Line Interface
D) System Status Application
3. A customer wants to synchronize all their Outlook contacts into the one-X® Portal personnel directory.
What is the recommended method to achieve this while ensuring data integrity and minimal effort?
A) Add each Outlook contact individually into the personal directory and verify them against the original source.
B) Manually copy and paste all contacts from Outlook to the personal directory.
C) Integrate the IP Office with Outlook using the Avaya Outlook Plugin.
D) Import the Outlook contacts using a .csv format and configure the synchronization settings.
4. A remote worker is using an Avaya SIP Client to connect to the IP Office and one-X® Portal located at their company's headquarters.
What are the two advanced technologies that can be used to enable the worker to re-register locally?
A) Secure Real-time Transport Protocol (SRTP) and Simple Network Management Protocol (SNMP)
B) Network Access Control (NAC) and Session Initiation Protocol (SIP)
C) Split DNS and Port Address Translation (PAT)
D) Border Gateway Protocol (BGP) and Extensible Messaging and Presence Protocol (XMPP)
E) Virtual Private Network (VPN) and Border Gateway Protocol (BGP)
5. What displays the progress of a software upgrade on an expansion system?
A) System Tab
B) Web Manager Dashboard
C) IP Office Manager on the expansion system
D) System Monitor Program
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: D | Question # 4 Answer: C,D | Question # 5 Answer: B |
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