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Last Updated: Sep 15, 2026
No. of Questions: 200 Questions & Answers with Testing Engine
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Following are the quick details related to the CIS-ITSM Certification Exam
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Duration: 90 minutes
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Exam Price: $150 (USD)
Exam Code: ServiceNow CIS-ITSM Certification Exam
Number of Questions: 65 Questions
Exam type: Multiple Choice Questions
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| Section | Objectives |
|---|---|
| Topic 1: Knowledge Management | - Knowledge article creation and governance - Publishing and lifecycle processes |
| Topic 2: ITSM Foundation and Platform Concepts | - ServiceNow platform architecture and navigation - ITSM application overview |
| Topic 3: Request Fulfillment and Service Catalog | - Catalog items and workflows - Request lifecycle management |
| Topic 4: Problem Management | - Problem identification and root cause analysis - Known errors and workarounds |
| Topic 5: ITSM Reporting and Performance | - Metrics and KPI tracking - Basic reporting and dashboards |
| Topic 6: Incident Management | - Incident lifecycle and configuration - SLAs, assignments, and escalation |
| Topic 7: CMDB and Service Mapping Concepts | - Service dependencies overview - CMDB structure and relationships |
| Topic 8: Change Management | - Approval and risk management - Change types and workflows |
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