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Last Updated: Sep 03, 2026
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| Section | Objectives |
|---|---|
| Topic 1: KPI Documentation | - Weights and Indexes - KPI documentation form design - KPI documentation process - KPI documentation form functions - Organizational KPI libraries development |
| Topic 2: Data Gathering | - Guidelines to improving - KPI activation techniques - Communication with data custodians - Community of Practice - KPI activation tools - Data quality dimensions - KPI reporting data sources |
| Topic 3: KPI Selection | - KPI selection for organizational scorecard - KPI selection sources - KPI selection techniques |
| Topic 4: Working with Targets | - Challenges in working with targets - Targets in practice - KPI documentation processes - Negative behaviors when setting |
| Topic 5: KPI Typology | - Leading vs lagging KPIs - Efficiency vs effectiveness KPIs - Qualitative vs quantitative KPIs |
| Topic 6: Understanding KPIs | - KPI related terminology - KPI lifecycle - SMART objectives decomposed |
| Topic 7: The World of KPIs | - KPIs concept map - Governance - Challenges in performance measurement - Organizational levels - The value added by KPIs |
| Topic 8: KPI Measurement | - Change log - Data gathering communication - KPI report |
| Topic 9: KPI Project Coordination | - KPI workshop briefing pack - Primary and secondary data sources - KPI project plan - The business case for KPI implementation |
| Topic 10: KPI Selection at Operational Level | - Operational dashboard - Department scorecard |
| Topic 11: Data Visualization | - Best practices in dashboard design - Scorecard and dashboard examples - Usability in terms of visual design - Guidelines to design efficient templates - Best practices in scorecard design |
| Topic 12: KPIs in Context | - KPIs cascaded to functional area - KPI selection for industry |
| Topic 13: KPI Taxonomy | - Interdisciplinary systemic worldview - KPI DNA map - KPI use case scenarios |
Question 1
In which stage of the Value Flow Analysis should "Time to complete an order (# / time)" be monitored?
A. Input
B. Output
C. Outcome
D. Process
Question 2
In which stage of the Value Flow Analysis should "Customer satisfaction (%)" be monitored?
A. Input
B. Output
C. Outcome
D. Process
Question 3
How often should KPIs be modified?
A. Once a year
B. As often as required by strategy / operational changes
C. Once a month
D. Once a quarter
Question 4
Which of the following is an efficiency KPI?
A. None of the answers
B. Cost per delivered order ($)
C. Production output (#)
D. Employee satisfaction (%)
Question 5
Which of the following statements is considered one of the most important fields used for KPI documentation from the perspective of importance to pursue performance results analysis?
A. Cost of data gathering
B. Target
C. Benchmarking data
D. Purpose
Solutions:
| Question 1 Answer: D | Question 2 Answer: C | Question 3 Answer: B | Question 4 Answer: B | Question 5 Answer: B |
Hogan
Kirk
Monroe
Quincy
Theobald
Yehudi
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