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IBM M9560-727 Exam Syllabus Topics:

SectionObjectives
Topic 1: IBM Cloud and Smarter Infrastructure Overview- IBM Cloud portfolio positioning
  • 1. IBM hybrid cloud strategy overview
    • 2. Cloud computing concepts and service models
      Topic 2: Cloud & Service Management Solutions- Monitoring and APM solutions
      • 1. Infrastructure monitoring concepts
        • 2. Application performance monitoring basics
          - IT Service Management (ITSM) capabilities
          • 1. Incident, problem, and change management concepts
            • 2. Service desk and workflow automation
              Topic 3: IBM Cloud Value Proposition- Competitive positioning
              • 1. Hybrid cloud differentiation
                • 2. Integrated service management advantages
                  - Business value messaging
                  • 1. Risk reduction and compliance support
                    • 2. Cost optimization and operational efficiency
                      Topic 4: Sales Methodology- Solution selling approach
                      • 1. Identifying customer pain points
                        • 2. Mapping solutions to business outcomes
                          - Engagement and positioning
                          • 1. Value-based selling techniques
                            • 2. Stakeholder alignment

                              IBM Cloud and Smarter Infrastructure Cloud & Service Management Sales Mastery v1 Sample Questions:

                              1. What are the three primary responsibilities of operations management?

                              A) Ensure availability of critical systems, operate the help desk, virtualize systems.
                              B) Manage risk; ensure availability of critical systems and to ensure efficient utilization of resources.
                              C) Diagnose and fix system problems and then notify stake holders
                              D) Reduce expenses, virtualize systems and provide executive dashboards


                              2. In virtualized x86 environments, costs have shifted from server acquisition to:

                              A) VM software, service management and administration
                              B) Enhanced visibility, control and automation from operational big data with cloud-optimized analytics
                              C) Optimized services and controlled risk in cloud environments with dynamic management, storage and security
                              D) Hybrid workloads with flexible, open orchestration across resources, workloads and services


                              3. What are the most common challenges that organizations are facing when it comes to mobile management?

                              A) Increased severity and frequency of security attacks.
                              B) B & C only.
                              C) All of the Above
                              D) Increasing infrastructure complexity and unique mobile requirements are time consuming and costly.
                              E) Poor BYOD strategies and incentives are having a greater impact on productivity and can result in losing potential talent and new recruits.


                              4. The organizations that receive the highest value from our endpoint and mobility management solution(s) display which of the following characteristics?

                              A) Organizations with multiple locations, large quantity of remote or mobile computers or distributed servers.
                              B) All of the above
                              C) Multi-platform environments-desktops, laptops, servers, point-of-sale/embedded; Windows, UNIX, Linux, Mac. iOS, Android.
                              D) Compliance requirements -need to prove compliance with specific government regulations (e.g. HIPAA. PCI) and IT standards and policies; security compliance; license compliance, audits.


                              5. Which of the following are competitive advantages for Log Analysis over Splunk?

                              A) Log Analysis will index and search logs.
                              B) Log Analysis features graphical search results and point and click filters.
                              C) Log Analysis has a general focus on infrastructure, applications and security.
                              D) Log Analysis links to expert advice rather than just a "Google" search.


                              Solutions:

                              Question # 1
                              Answer: B
                              Question # 2
                              Answer: C
                              Question # 3
                              Answer: D
                              Question # 4
                              Answer: A
                              Question # 5
                              Answer: B

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