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CompTIA JK0-802 Exam Syllabus Topics:

CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A user calls the helpdesk and states that they are receiving an IP conflict error on their computer. The user is on a company network that uses DHCP. The technician verified the PC is using DHCP to obtain TCP/IP settings.
Which of the following commands should the helpdesk technician use to resolve this issue? (Select TWO).

A) Ipconfig /release
B) Ipconfig /renew
C) Ipconfig /registerdns
D) Ipconfig /flushdns
E) Ipconfig /all

2. A customer would like a technician to establish a Windows network that affords the easiest path for creating persistently mapped network drives using a login script. Which of the following is the BEST option to meet this need?

A) Simple File Sharing
B) HomeGroup
C) Windows Domain
D) Workgroup

3. A technician notices that a computer is making a loud clicking noise but continues to run. System speed is barely affected, but they cannot access certain drives. These are the symptoms of which of the following?

A) Bad CPU fan
B) Failing second hard drive
C) Bad CMOS chip
D) Failing system hard drive

4. Which of the following is a virus that is capable of spreading from one computer to another on a network?

A) Trojan
B) Rootkit
C) Spy bot
D) Worm

5. A user reports that their PC does not work. Which of the following would be the BEST question for the technician to ask the user to get further information?

A) "Are you able to sign on?"
B) "What exactly does not work?"
C) "Can you get to the Internet?"
D) "Does the PC turn on?"

Solutions: