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Last Updated: Jul 20, 2026
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| Section | Objectives |
|---|---|
| Topic 1: Implementation and Support Practices | - Post-installation support considerations - Migration and installation planning |
| Topic 2: Product Knowledge and Tools | - IBM storage product families (e.g., DS8000, XIV, SVC, ProtecTIER) - Software-defined and hybrid storage solutions - Tools for sizing, performance, and planning |
| Topic 3: Enterprise Storage Technical Support Concepts | - Understand enterprise storage products and features - Evaluate customer storage environments - Identify technical requirements and solutions |
1. A Business Partner has completed the sale of an XIV Gen3. What is the most important step to ensure customer satisfaction?
A) Ask the customer if they have power installed for the new system
B) Conduct a pre-install Technical Delivery Assessment
C) Discuss delivery requirements with the customer
D) Ensure the customer has prepared all necessary network cabling
2. Which RAID level is implemented in the XIV?
A) RAID 10
B) RAID 5
C) RAID X
D) RAID DP
3. When running on a DS8000, which is the first version of Easy Tier to allow thin Provisioning capabilities over remote replication (Metro Mirror, Global Mirror, Global Copy, Metro/Global Mirror)?
A) 6.4
B) 6.2
C) 6.3
D) 6.1
4. Which statement is true about the Easy Tier functionality that is available on the DSS000, SAN Volume Controller, and Storwize V7000 storage product families?
A) Easy Tier is automatically supplied with the D58700/D58800 P6.3.
B) Easy Tier D58700/DS8800 P6.3 has two modes of operation: automatic and manual.
C) The Easy Tier functionality is identical on the D58700/DS8800 P6.3 and SAN Volume Controller/Storwize V7000 6.4 code.
D) When using copy service on the DS8000 Easy Tier optimization of data on the primary system, it is reflected at the secondary.
5. A customer has expressed difficulty in the management of multiple SAN fabrics consisting of IBM branded SAN switches in a core-edge topology.
Which of the following tools would provide this capability?
A) Brocade SAN Health
B) IBM Network Advisor
C) IBM SmartCloud Storage Access
D) IBM Storage Manager
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B |
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