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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. Which AICC reporting feature would be used to analyze the root cause of a sudden spike in abandoned calls?

A) Real-Time Wallboard.
B) System Health Dashboard.
C) Historical Agent Performance Report.
D) Call Detail Record (CDR) analysis with filters for queue, time, and disposition.

2. When calculating the bandwidth requirements for a remote AICC agent working from home, which factor is most critical beyond the voice codec itself?

A) The operating system of the agent's computer.
B) The time of day the agent works.
C) The overhead of VPN tunneling and the potential for packet loss on the home internet connection.
D) The brand of the agent's headset.

3. In the context of AICC solution design, what does "horizontal scaling" refer to?

A) Increasing the resources (CPU, RAM) of a single server.
B) Adding new features to the software.
C) Expanding the solution to support new geographic regions.
D) Adding more servers of the same type to a pool to handle increased load.

4. In AICC, what does the term "adherence" refer to in workforce management (WFM) context?

A) The rate at which customers agree to surveys.
B) The success rate of outbound calls.
C) The accuracy of the IVR speech recognition.
D) How closely agents follow their scheduled tasks (e.g., login times, breaks).

5. The primary function of a Session Border Controller (SBC) in an AICC network is to increase the compression ratio of voice codecs to save bandwidth.

A) False
B) True

Solutions: