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IBM C9020-971 Exam Syllabus Topics:

IBM Enterprise Storage Technical Support Sample Questions:

Question 1

A customer needs to implement Easy Tier in its data center for better and faster performance.
Which IBM product should the technical specialist propose?

A. XIV
B. ProtecTIER TS7650G
C. SONAS
D. DS8870

Question 2

What is the minimum role level needed to download support log files to troubleshoot the IBM SAN Volume Controller?

A. Monitor
B. Service
C. Copy Operator
D. Security Administrator

Question 3

What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?

A. Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.
B. Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.
C. Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.
D. Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.

Question 4

What is needed to upgrade a TS7620 ProtecTIER Appliance from 5.4TB to 11TB physical capacity?

A. There is no upgrade from 5.4TB to 11TB within one system.
B. Add disk drives to the TS7620 without powering off; the system will assign capacity automatically.
C. The upgrade is a license key only.
D. Power off the TS7620, add new drives, power on and assign capacity.

Question 5

Which drive type in the DS8870 should be selected for data that has been identified as inactive?

A. Nearline SAS
B. Flash
C. Enterprise SAS
D. DRAM

Solutions: