For sure pass exam with the help of GAQM ITSM-Fnd study material, That's Easy With Easy4Engine!
Last Updated: Aug 16, 2026
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Management System (SMS) | 35% | - Requirements of SMS - PDCA cycle application - Scope, policy, and documentation |
| Topic 2: Relationship Processes | 5% | - Supplier management - Business relationship management |
| Topic 3: Service Design and Transition | 5% | - Transition planning and support - Design requirements |
| Topic 4: Service Delivery Processes | 5% | - Availability and capacity management - Information security management - Service continuity and reporting - Service level management |
| Topic 5: Resolution and Control Processes | 15% | - Incident and service request management - Change, configuration and release management - Problem management |
| Topic 6: Introduction to IT Service Management | 35% | - Principles and concepts of ITSM - Overview of ISO/IEC 20000 standard - Business value and benefits of ITSM |
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