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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

Question 1

During which activity of the service request fulfilment control process is user satisfaction MOST LIKELY to be measured?

A. Ad hoc fulfilment control
B. Service request model initiation and control
C. Request categorization
D. Fulfilment review

Question 2

What competency is the MOST important when performing the activity 'event logging'?

A. Methods and techniques expert
B. Leader
C. Coordinator/communicator
D. Technical expert

Question 3

What should the service request management practice handle in order to support the agreed quality of a service?

A. Requests to determine the root cause of an incident
B. Requests that initiate an agreed service action
C. Requests to resolve an interruption to an agreed service
D. Requests for design of a new service

Question 4

Reactive problem identification is based on the information about past and current incidents.
Which software tools ensure that this information is available for problem identification?

A. Monitoring and event management tools
B. Service configuration management tools
C. Knowledge management tools
D. Workflow management and collaboration tools

Question 5

What is used to minimize the negative impact of an event?

A. A monitoring action plan
B. A rule set
C. A health model
D. An event correlation

Solutions: