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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

Question 1

Which statement BEST describes service quality?

A. A documented agreement between a service provider and a customer
B. The assurance that a service will meet agreed requirements and is fit for use
C. The totality of characteristics of a service that determine its ability to satisfy stated needs
D. The functionality provided by a product or service to meet a particular need

Question 2

Which will help solve incidents more quickly?

A. Detailed procedural steps for incident investigation
B. Collaboration between teams
C. Escalating all incidents to support teams
D. Target resolution times

Question 3

Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?

A. Continuous Integration
B. Continuous Delivery
C. DevOps
D. Continuous Deployment

Question 4

Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?

A. Deliver
B. Operate
C. Transition
D. Support

Question 5

Which of the following is TRUE about value co-creation?

A. Value is created only by the service provider and delivered to the consumer
B. Value is defined and consumed by a service provider
C. Value is created jointly through interactions between service providers and service consumers
D. value is created independently of service relationships

Solutions: