Study with ITIL Deutsch most valid questions & verified answers

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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Wofür sind „Engagieren“, „Planen“ und „Verbessern“ Beispiele?

A) Service-Level-Management
B) Eingaben der Service-Wertschöpfungskette
C) Service-Wertschöpfungskettenaktivitäten
D) Änderungskontrolle

2. Welcher Begriff beschreibt die Funktionalität, die ein Dienst bietet?

A) Kosten
B) Risiko
C) Dienstprogramm
D) Garantie

3. In welcher Situation wird beim Incident Management normalerweise ein separater Prozess verwendet?

A) Für Vorfälle mit geringer Auswirkung
B) Für Informationssicherheitsvorfälle
C) Wo die Ursache diagnostiziert werden muss
D) Wenn keine Ziellösungszeit vorhanden ist

4. Welches Leitprinzip trägt dazu bei, dass bessere Informationen für die Entscheidungsfindung zur Verfügung stehen?

A) Zusammenarbeiten und Sichtbarkeit fördern
B) Optimieren und automatisieren
C) Ganzheitlich denken und arbeiten
D) Halten Sie es einfach und praktisch

5. Welche Art von Änderung wird häufig zum Beheben von Vorfällen oder zum Implementieren von Sicherheitspatches verwendet?

A) Modell ändern
B) Standardänderung
C) Normale Änderung
D) Notfalländerung

Solutions: