Study with MB-240 most valid questions & verified answers

Step 4: Books

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• Latest Microsoft Dynamics 365 Field Service Exam MB-240 Questions and Answers;
• Exam MB-200 & MB-240: Dynamics 365 for Field Service Functional Consultant Associate.

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Career Path

After successfully completing the Microsoft MB-240 exam, you will be awarded the associate-level certification. It qualifies you to apply for a variety of job roles, for example:

• Sales Operator Analyst;
• Customer Relationship Management (CRM) Analyst;
• Business Analyst (IT).

The average salary for the professionals with this certification can go as high as $141,084 per annum.

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

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Topics of MB-240: Microsoft Dynamics 365 for Field Service Exam

Candidates should apprehend the examination topics before they begin of preparation. because it'll extremely facilitate them in touch the core. Our MB-240 exam dumps will include the following topics:

1. Configure field service applications (20-25%)

Configure general settings

• Determine and configure resource scheduling options
• Implement resource roles and categories
• Determine and configure skill types
• Set defaults for work orders, bookings, the schedule board, and agreements
• Identify and configure field service entities
• Configure territories, postal codes and organizational units
• Determine and configure product and service categories
• Determine and configure field service security roles
• Configure proficiency models
• Configure characteristics and skills

Configure product and service pricing

• Associate products and services with price lists
• Configure minimum charge amount and duration
• Determine when a product has a default list price and a work order price list
• Set up price list validity dates
• Add products and services to incidents
• Create a product or service
• Define tax codes

Configure bookable resources

• Define work hours for resources
• Set up bookable resource categories, characteristics, and resource pay types
• Define start and end locations for resources
• Set up bookable resource territories
• Enable mapping functionality
• Manage bookable resources
• Set up resource pools and crews
• Configure geocoding

Integrate other tools with Field Service

• Using Push Notifications on the mobile app
• Determine uses for Remote Assist
• Benefits of Connected Field Service
• Benefits of using Resource Scheduling Optimization

2. Manage work orders (15-20%)

• Configure work order lifecycle stages
• Configure work orders, work order types, and priority
• Configure booking status and work order status values
• Configure uses and capabilities for billing accounts, service accounts, and sub-accounts

Create and manage work orders

• Identify processes to close a work order
• Create a work order from an incident or an opportunity
• Add status and sub-status information to a work order
• Associate a work order and a price list
• Organize work orders and resources by geography

Manage incidents

• Attach Guides to Service Tasks
• Configure service task types
• Configure Requirement Groups
• Configure Requirement Groups
• Configure incident types
• Add service tasks, products, and services

3. Schedule and dispatch work orders (20-25%)

Manage scheduling options

• Determine when to use each scheduling option
• Move incomplete work orders
• Enable scheduling board geocoding
• Manually schedule work orders
• Reassign and reschedule work orders
• Schedule work orders using Schedule Board and Schedule Assistant
• Understand resource utilization

Implement the Schedule Board

• Create additional schedule boards
• Configure schedule boards
• Implement the integrated map feature
• Customize the schedule board
• Facility Scheduling
• Identify features and uses for Booking Requirements view
• Define booking rules

Implement the Schedule Assistant

• Specify a search radius
• Filter data
• Apply constraints to resource queries

Configure Resource Scheduling Optimization (RSO)

• Create optimizing profiles
• Define objectives and constraints
• Configure optimization of resources
• Geocoding for travel time

Configure Universal Resource Scheduling

• Configure an entity to be schedulable
• Configure URS for field service
• Determine Universal Resource Scheduling use scenarios
• Create requirement views
• Components of Universal Resource Scheduling
• Fields passed from work order to requirements

4. Manage field service mobility (10-15%)

Install and configure the mobile app

• Integrate with Dynamics 365 Guides
• Administer connected devices
• Configure the mobile app
• Assign security roles
• Configure actions that field agents can perform
• Configure display customizations
• Add Guides to HoloLens app

Manage mobile projects

• Modify configuration settings
• Publish a mobile project
• identify project artifacts that can be modified or edited
• Mobile Device Management, security and synchronization

5. Manage inventory and purchasing (10-15%)

Manage inventory

• Adjust inventory levels
• Transfer inventory
• View product inventory
• Determine when to integrate inventory with Enterprise Resource Planning application
• Set up inventory and warehouses

Manage purchasing and product returns

• Finalize returns
• Determine product return options
• Create return merchandise authorizations (RMAs) and return to vendor (RTV)
• Determine the purchase order process
• Create a list of receivable products for a purchase order
• Create purchase orders

6. Manage assets and agreements (10-15%)

Create and manage agreements

• Define Service Level Agreements (SLAs)
• Define and configure agreement preferences and settings
• Enable SLAs
• Configure automatic generation of bookings
• Configure automatic generation of invoices
• Determine when to use agreements
• Using Entitlements
• Add an SLA to a Work Order

Manage customer assets

• Associate work orders with customer assets
• Create and register customer assets
• Manage IoT devices
• Determine opportunities for Internet of Things (IoT)
• Create child assets
• Configure products to auto-create customer assets
• Configure Connected Field Service

Instantly download of MB-240 study questions

As long as you have made a decision to buy our MB-240 training material, you can receive an email attached with MB-240 study questions in 5-10 minutes, and then you can immediately download the training material with no time wasted. In this way, you can absolutely make an adequate preparation for this MB-240 real exam. The more practice of MB-240 study questions will result in good performance in the real test.

Microsoft MB-240 Exam Syllabus Topics: