Exam Code: L5M9
Exam Name: Operations Management
Certification Provider: CIPS
Corresponding Certification: CIPS Level 5 Advanced Diploma in Procurement and Supply

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CIPS L5M9 Exam Syllabus Topics:

Section	Objectives
Understand the design of operations management systems	- Analyse the design of goods and services 1. Design for sustainability and lifecycle 2. Product and service design considerations - Analyse the design of processes and capacity 1. Process types and layouts 2. Capacity planning strategies
Understand planning and control in operations management	- Analyse forecasting and demand management 1. Forecasting methods 2. Demand management approaches - Analyse inventory planning and control 1. Just-in-time and lean principles 2. Inventory models and systems - Analyse capacity planning and control 1. Scheduling techniques 2. Aggregate planning
Understand the concept and scope of operations management	- Analyse the role and activities of operations management in organisations 1. Definitions of operations and operations management 2. Operations management in different types of organisations 3. The extent of operations management in organisations - Critically assess the objectives and strategies of operations management 1. Top down and bottom up perspectives of operations strategy 2. The performance objectives of operations management (quality, speed, dependability, flexibility and cost) 3. The stages of development of operations strategy 4. From implementing to supporting to driving strategy 5. Order qualifying and order winning objectives
Understand the improvement of operations management	- Analyse quality management and improvement 1. Statistical process control 2. Quality management approaches (TQM, Six Sigma) - Analyse operations improvement strategies 1. Benchmarking techniques 2. Lean operations and waste reduction 3. Continuous improvement (Kaizen)

CIPS Operations Management Sample Questions:

Question #1

There are four manufacturing companies located on Seashell Industrial Estate. Each company creates a different product and employs a different maintenance approach to its operations. For each company, select the corresponding maintenance approach and the key operating process characteristic.
Company 1: This company creates craft beer and offers customers a tour of the brewery for a small charge. The brewing equipment is serviced monthly and the brewery is kept extremely clean. All equipment is labelled with the last service date.
Company 2: This company produces seasonal items such as Easter Eggs and Christmas Cake. The equipment has a control panel where lights will flash red advising staff to check oil levels and components. Staff can then report issues to the maintenance team if remedial work is required. Product demand fluctuates throughout the year.
Company 3: This equipment does not often break down and is only fixed when it is reported by staff as no longer working. Company 3 creates toys, providing a large range of product sizes and colours based on different customer requirements.
Company 4: Parts of the machine are serviced quarterly but in general, the machine is left to run its course and is then replaced when it is no longer financially viable to fix. The company produces cereal and the operating process is focused on the quantity produced and therefore uses standardised processes.
Complete the table below by listing the maintenance approach and operating process characteristic for each company. Each response should only be used once: preventative maintenance, run to breakdown maintenance, condition-based maintenance, mixed maintenance, volume, visibility, variation, variety

Which of the following will you put into box 7?