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Last Updated: Sep 05, 2026
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Apple 9L0-064 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Network and Sharing | - Network configuration and troubleshooting - iCloud and network services - File sharing and permissions |
| Topic 2: Hardware and Peripheral Troubleshooting | - External devices and peripherals - Mac hardware diagnostics - Power, startup, and performance issues |
| Topic 3: Application and System Troubleshooting | - Console, logs, and diagnostic tools - Preference files and user environment troubleshooting - Application launch and compatibility issues |
| Topic 4: File System and Storage Management | - Time Machine backup and restore - FileVault 2 encryption - Disk Utility and disk troubleshooting |
| Topic 5: OS X Installation and Configuration | - Installing OS X Mountain Lion - Configuring system settings and user accounts - OS X Recovery and startup options |
| Topic 6: Security and Privacy | - Firmware passwords and security settings - Gatekeeper and malware protection - User privacy and account management |
Apple OS X v10.8 Troubleshooting Sample Questions:
If a customer needs to change the permissions of a file to Read-only for all users, what is the recommended method?
- A. Use the Sharing & Permissions pop-up menu in the file's Get Info window to choose read only for all users.
- B. Use Repair Disk Permissions in the Disk Utility to adjust the file's permissions.
- C. Always use command line tools to adjust file permissions.
- D. Place the file into a folder, then change folder permissions to read only using the Sharing & Permissions pop-up menu in the folders Get Info window.
Which of the following is a valid choice in OS X Mountain Lion Security & Privacy settings for "Allow applications downloading from:"
- A. Mac App Store and identified developers
- B. Mac App Store and CDs & DVDs
- C. CDs & DVDs
- D. Apple Software only
Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?
- A. Help the customer download Messages from the Mac App Store.
- B. Select the iMessage check box in System Preferences > iCloud
- C. Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.
- D. I Set Messages preferences for "You can be reached for messages at:" to the same email account as the iPad.
Chad decides to encrypt his existing Time Machine backup on an external disk. How should he proceed?
- A. Get info on the Time Machine backup disk then select the "Enable encryption" checkbox.
- B. Erase the disk using the Disk Utility then start a new Time Machine backup.
- C. Enable FileVault 2 on the startup disk to automatically encrypt the Time Machine backup.
- D. Use the Time Machine preferences to re-select the backup disk then select the "Encrypt backup disk checkbox.
An administrator would like to prevent data recovery software from retrieving any files from a deleted user. Which option is the most efficient choice?
- A. Save the deleted user in a disk image, then use the Terminal to secure delete the image.
- B. Turn on FileVault 2, wait for encryption to finish, then delete the user.
- C. Startup in OS X Recovery then open the Disk Utility. Choose the startup volume and erase the entire volume using a security option the writes zeros across the entire volume.
- D. Delete the user using the "Delete the home folder" with the erase home folder securely option enabled.
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