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Salesforce NP-Con-102 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Analytics and Reporting11%- Design nonprofit-specific reports and dashboards
- Measure impact and program outcomes
Topic 2: Solution Design32%- Recommend use of industry common features
- Align business processes to data model and features
- Evaluate Nonprofit Cloud, platform and third-party solutions
Topic 3: Implementation Strategies18%- Define testing and deployment strategies
- Manage consulting engagement lifecycle
- Apply governance and change management
Topic 4: Integration and Data Management15%- Plan data migration and governance
- Select data and integration tools
- Manage duplicates and data quality
Topic 5: Nonprofit Cloud Feature Configuration35%- Configure fundraising management
- Configure program management and outcomes
- Configure grantmaking functionality
Topic 6: Nonprofit Cloud Setup22%- Configure stakeholder management
- Enable features and manage permissions
- Set up program and case management

Salesforce Certified Nonprofit Cloud Consultant (NPC) Sample Questions:

Question #1

A nonprofit organization is using Care Plans in Nonprofit Cloud to manage interactions with clients. The organization has standard Care Plan Templates set up but must often add additional elements to a Care Plan based on a client's specific needs. What can be manually added directly to a Care Plan?

  • A. Document Checklists and Document Templates
  • B. Programs and Program Enrollments
  • C. Goal Assignments and Benefit Assignments
Answer: C

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Question #2

A consultant wants to view an interactive graph of a donor's key relationships. Which feature available in Nonprofit Cloud should the consultant use?

  • A. Flexcard
  • B. Contact Profile
  • C. Actionable Relationship Center
Answer: C

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Question #3

The program manager of an after-school program wants to pull a report that shows all students in the program and their primary parent/guardian with the parent/guardian's cell phone and email. The nonprofit is using NPSP. Which custom report type should the consultant use to create the report?

  • A. Service Participants with or without Program Engagement
  • B. Program Engagements with or without Household Account3
  • C. Contacts with or without Relationships
  • D. Contacts with or without Service Participants
Answer: C

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Question #4

A Nonprofit Cloud consultant has been informed that the Donor Gift Summary data is out of date. What is the first step the consultant should take to identify the root cause?

  • A. Ensure that the logged in user has the appropriate field-level security on the Donor Gift Summary object.
  • B. Navigate to Monitor Workflow Services and identify the failures in the Data Processing Engine definition that calculates the data.
  • C. Ensure that the record-triggered flow that updates the Donor Gift Summary is active.
Answer: B

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Question #5

A nonprofit organization wants to track participants who attend drop-in programs. Which Nonprofit Cloud feature should the organization use?

  • A. Ad Hoc Benefit Disbursements
  • B. Anonymous Benefit Disbursements
  • C. Benefit Schedule Assignments
Answer: A

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