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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Design for Slack | - Workspace architecture and design principles - Integration design with Salesforce ecosystem - Channel strategy and governance model | |
| Delivery and Migration | 17% | - Slack delivery best practices - End-to-end migration planning and execution - Role definition across Slack, partner, and client teams |
| Slack Administration and Governance | - Security and compliance controls - User lifecycle management - Workspace configuration and settings | |
| Change Management and Adoption | - Communication and rollout planning - Training and enablement planning - User adoption strategies |
Salesforce Certified Slack Consultant Sample Questions:
You're working with a commercial retail client and you've almost finalized the grid design recommending four total workspaces: Sales, Marketing, Finance and a fourth Social workspace to connect all employees.
Towards the end of the session, the client voices the concern that Sales and Marketing teams will have a hard time collaborating on joint initiatives with this structure.
Which grid design recommendation can best help address their concern while maintaining the final grid design?
- A. Use multi-workspace channels to connect Sales and Marketing users and allow them to collaborate on joint projects.
- B. Create Sales and Marketing channels in the Social workspace since all employees are already a part of that workspace.
- C. Create a Sales and Marketing workspace for employees to collaborate on projects together.
- D. Encourage use of direct messages by Sales and Marketing team members to collaborate and move work forward.
Correct Answer: A 🗳️
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Your client is launching Enterprise Grid and has a requirement to allow some members to log in to Slack using their username and password.
What settings should you recommend to make sure the members are able to log in?
- A. In the org settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
- B. In the workspace admin dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
- C. In the workspace settings dashboard, under SSO settings, manually add members to be excluded from using SSO.
- D. In the org settings dashboard, under SSO settings, upload a csv list of the members to be excluded from using SSO.
Correct Answer: D 🗳️
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Sentinel Corp's legal team wants to create a separate workspace for all confidential legal conversations. They want to allow all members of the org to see that the workspace exists, but only legal team members should be approved to join.
What access level would you recommend for the workspace?
- A. By Request
- B. Open
- C. Invite only
- D. Hidden
Correct Answer: A 🗳️
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Your client asks you to provide guidance on best practices when rolling out apps on Enterprise Grid.
Which two best practices would you recommend to complete before launch?
- A. Perform a one-time audit of existing apps and processes.
- B. Enable employees on how to use and request apps.
- C. Establish an app approval process.
- D. Install and pre-approve a list of apps.
- E. Track usage of apps and document the business owner for each app.
Correct Answer: C,D 🗳️
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Which set of use cases best describe the benefits of Workflow Builder that you could share with your clients?
- A. Daily syncs and check-ins; a quick way to send info; create new Slack Connect channels
- B. A warm welcome to new teammates; daily syncs and check-ins; auto-upload documents in a team channel
- C. A warm welcome to new teammates; daily syncs and check-ins; a quick way to send info
- D. A warm welcome to new teammates; auto-upload documents in a team channel; manage a conversation in huddles
Correct Answer: C 🗳️
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