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Salesforce Public-Sector-Solutions Practice Q&A's

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Salesforce Public-Sector-Solutions Exam Syllabus Topics:

TopicDetails
Topic 1
  • Public Sector Solutions Implementation Strategies and Best Practices: This domain measures the ability to implement Salesforce Public Sector Solutions using strategic approaches and industry best practices. Focus areas include PSS solutions, data sharing, security, scalability, and data quality. Demonstrating expertise in mapping business processes and designing robust solutions reflects the technical consultant aptitude for driving successful implementations in complex public sector environments.
Topic 2
  • Public Sector Solution Product Configuration: This section assesses the proficiency of public sector technical consultants in identifying and implementing the right Salesforce Public Sector Solutions components for business requirements. Skills in Omnistudio, Service Cloud, and automation tools are key. It tests the ability to create optimized configurations, action plans, and digital experiences that enhance service delivery.
Topic 3
  • Public Sector Solutions - Product-Specific Systems Knowledge: Proficiency of public sector technical consultants in configuring systems for licenses, permits, inspections, grants management, employee experience, and emergency response will be tested. Understanding document processing, eSignature technologies, and reporting options is critical. Success in this area demonstrates expertise in delivering tailored solutions aligned with customer objectives and lifecycle requirements.

Reference: https://trailheadacademy.salesforce.com/certificate/exam-public-sector-solutions-ap---AP-222

Salesforce Public Sector Solutions Accredited Professional (AP-222) Sample Questions:

Question #1

An agency plans to roll out Public Sector Solutions for implementing Licensing and Inspections. As part of the rollout strategy, one of the features they need to enable is Person Accounts. Which statement is true regarding Person Accounts?

  • A. The Person Account model uses the standard Account object to hold the details about a person.
  • B. After Person Accounts is enabled in an org, it can be disabled again.
  • C. Person Accounts bring together fields from Opportunity and Contact.
  • D. Record Types are not supported for Person Accounts.
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Correct Answer: A  🗳️

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Question #2

A user called in for a status update on their application. In reviewing the application, the caseworker has come to find out that the application was incorrectly prioritized. The case worker's supervisor advised the case worker to check the decision log to see exactly why the application was prioritized the way it was. However, the caseworker cannot see the component even though the Administrator has confirmed it is on the page layout. What should the Administrator check for next?

  • A. Verify that the case worker has OmniStudio User permission.
  • B. Verify that the case worker has the Rules Engine Runtime permission.
  • C. Verify that the case worker has OmniStudio Admin permission.
  • D. Verify that the case worker has the Decision Explainer Permission set.
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Correct Answer: D  🗳️

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Question #3

A public sector agency recently implemented Public Sector Solutions for Licenses, Permits, and Inspections.
The agency now wants to enable analytics to gather key metrics on the number of licenses issued, the number of permits revoked, and the number of inspections made per month. The agency has enabled analytics by turning on the "Enable CRM Analytics" setting. The agency wants to set up administrator users who will create and manage the Analytics for Licenses, Permits, and Inspections app. What two permission sets are required to set up the administrator users for analytics?

  • A. CRMA for Public Sector Admin
  • B. CRM Analytics Admin
  • C. CRM Analytics LPI Admin
  • D. CRM Analytics Plus Admin
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

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Question #4

Bobahaven has purchased the Licenses, Permits, and inspections modules of Public Sector Solutions and Is eager to transform its constituents' experience by providing authenticated digital permit applications and self- service for constituents. Bobahaven's marketing team has provided the consultant with branding guidelines and asset files. The project sponsor has indicated that while brand standards are important to comply with, the speed to market of this constituent digital experience is a higher priority. Which two Experience Site templates will the consultant select for building and deploying an authenticated digital experience with some custom branding but with an emphasis on an accelerated development timeframe?

  • A. Select the BYO (Aura) template and deploy a mix of custom-built Lightning Components with standard components.
  • B. Select the Help Center Experience Site template, and customize the theme.
  • C. Select the Licenses and Permits Experience Site template, and customize the theme.
  • D. Select the BYO (Lightning Web Runtime) template and deploy custom-built Lightning Components.
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Correct Answer: B,C  🗳️

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Question #5

A government agency would like to ensure that fee calculations for its licensing programs are done automatically and correctly; the System Administrator needs to ensure that the data type must be currency.
Where in the Expression Sets can the Administrator set the data type as Currency?

  • A. Under Omniscripts and while setting options
  • B. Under the Decision Table
  • C. Under Add Resource in Expression Sets
  • D. Entry Criteria for Process builder
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

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